Solution Download ESET for Kerio or ESET Mail Security for IBM Domino Install ESET for Kerio or ESET Mail Security for IBM Domino End of life for version 4.5– Limited support for version 6.5 Version 4.5 no longer receives detection engine updates. No technical support or patches are available for this version. Basic support may continue, […]
Issue View license auto-pay settings Turn off auto-pay Update your eStore My Account information Solution Only US and Canadian Customers can use auto-pay at this time Customers outside of the US and Canada must still renew their licenses manually. If you recently made a purchase from the ESET eStore (eset.com/us/ or eset.com/ca/), auto-pay may be activated […]
Solution License credentials are not the same as myESET credentials The Username and Password sent to the email address that you provided while purchasing a license are not to be confused with the login credentials to the myESET account. Are you an Android user? Click here to reset a lost or forgotten password for ESET […]
Issue Locate your ESET License ID or Username in the program settings of your product to request assistance from ESET technical support Keyboard shortcut Help and Support Solution Are you an Android user? Are you a Mac OS user? License Key or Username & Password issues? Visit the following ESET Knowledgebase articles for help with […]
Issue “Product not activated” – Checking protection status colors (red/green) You receive the notification “Update information is not consistent” You receive the notification “Invalid username and password” Virus signature database updates fail Product activation fails Enter license key Details ESET Cyber Security and ESET Cyber Security Pro are updated at least once a day with […]
Details The latest version of ESET Cyber Security: 6.10.700.0 When installing the latest version of ESET Cyber Security or ESET Cyber Security Pro, users must have macOS 10.12 or newer. Issue Upgrade to the latest version of ESET Cyber Security or ESET Cyber Security Pro If you recently upgraded your macOS and cannot open your ESET […]
Solution Known Issues How do I install ESET Cyber Security/ESET Cyber Security Pro? For step-by-step installation instructions, see one of the following ESET Knowledgebase articles: Download, install and activate ESET Cyber Security or ESET Cyber Security Pro Is there a trial version of ESET Cyber Security/ESET Cyber Security Pro? Yes, you can try ESET Cyber Security/ESET Cyber […]
Details When installing or upgrading to version 6.9.60 of ESET Cyber Security or ESET Cyber Security Pro, users must have mac OS 10.12 or newer installed. Issue You receive the error message “Uninstallation completed with error” or “Uninstall Failed” when uninstalling ESET Cyber Security or ESET Cyber Security Pro You receive the error message “Uninstall […]
Issue Alternative uninstall method of ESET Mobile Security for Android Solution Uninstall ESET Mobile Security for Android Reinstall ESET Mobile Security for Android Windows Users | Mac Users I. Uninstall your existing product Open ESET Mobile Security for Android. Tap in the top left corner of the screen to bring up the context menu and then tap Settings. Figure 1-1 […]
Issue Activate Anti-Theft on your device Recover a device marked missing in ESET Anti-Theft Create a new myESET account Details What is Anti-Theft? Our personal devices are constantly at risk of being lost or stolen. If your device is ever lost or stolen, ESET Anti-Theft enables you to monitor usage and track your missing device anywhere […]