Issue You receive the error message “error 0073” You receive the error message “Modules update failed” Solution To view instructions for an operating system other than Windows, choose the appropriate operating system below: Mac Users | Android Users Check to see if you can update after each step Click Update → Check for updates. If the update fails, proceed to […]
Issue Verify that the latest detection engine updates have been received You receive the notification “Update information is not consistent” Details By default, ESET products check every hour for a new update and are updated at least once a day with new detection engine updates and occasional program component updates. Solution Are you a windows […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue Revert to an earlier version of the detection engine to repair an issue with ESET Mobile Security ESET Mobile Security crashes or cannot load Solution From the home screen of your Android device, tap Settings. Figure 1-1 Tap Apps & notifications → ESET Mobile Security. Figure 1-2 Tap Storage → Manage space. Figure 1-3 Tap Clear Data. Figure 1-4 Languages Deutsch Español Last […]
Issue Latest version of ESET Parental Control for Android: 3.0.8 Solution System Requirements | Install and uninstall | Manage device | Support Resources | Known Issues What is ESET Parental Control for Android? ESET Parental Control for Android is an app for Android devices that allows parents to monitor and regulate the use of mobile devices by their children.Features: Monitor a child’s device […]
Issue You receive the notification “System Extension Blocked” in macOS System Extension Blocked A program tried to load new system extension(s) signed by “ESET, spol. s.r.o.”, which will be incompatible with a future version of macOS. If you want to enable these extensions, open Security & Privacy System Preferences. Multiple notifications Occasionally, macOS will display […]
Details We recommend you configure ESET Cyber Security to perform a weekly, in-depth scan of your system and disks. You can schedule this scan to run automatically in the background while you are away from your computer. Solution I am a Windows user Open the main program window of ESET Cyber Security or ESET Cyber Security […]
Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Locate your ESET Username in the program settings of your product in order to request assistance from ESET Technical Support Details Following the purchase or activation of ESET Cyber Security/ESET Cybersecurity Pro, wp-signup.phped users receive an email containing a Username and Password. This Username and Password must be entered into the program to allow […]
Issue You encountered an issue with ESET Mobile Security for Android that you cannot solve and you would like to contact ESET Technical Support Find your public license ID (Provide to Technical Support agents to determine your License Key) ESET Technical Support has requested a copy of your ESET Mobile Security for Android log file Send a […]