[KB6472] Create a support request directly from ESET Mobile Security for Android

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Issue

  • You encountered an issue with ESET Mobile Security for Android that you cannot solve and you would like to contact ESET Technical Support
  • Find your public license ID (Provide to Technical Support agents to determine your License Key)
  • ESET Technical Support has requested a copy of your ESET Mobile Security for Android log file
  • Send a support request directly from your ESET Mobile Security application
  • Access your Public License ID for Technical Support
  • Send a support request from Android settings

Solution

Internet connection

Your device needs to have an internet connection to send a support request.

Send a support request directly from your ESET Mobile Security application

  1. Open ESET Mobile Security for Android.
  1. Tap menu Action Overflow → Customer care.
Figure 1-1
  1. Tap Customer care.
Figure 1-2
  1. Type your name and email address in the appropriate fields. Select the appropriate Case type and Issue type in the Issue section and type in the description of your issue. Select the check box next to Submit application log and tap Submit.
Figure 1-3
  1. If your support request was sent successfully, you will receive a confirmation message in the ESET Mobile Security application. You will also receive a confirmation email with a ticket number and a link to your Technical Support case.
Figure 1-4

Access your Public License ID so Technical Support agents can access your License Key information

  1. Open ESET Mobile Security for Android.
  2. Tap menu Action Overflow → About.
Figure 2-1
  1. The Public License ID is displayed at the top of the screen.
Figure 2-2

Send a support request from Android settings

Android settings

The steps below might differ based on your Android version and device manufacturer.

  1. Open Settings in the Android menu.
  2. Tap Apps.
Figure 3-1
  1. Find and tap ESET Mobile Security.
Figure 3-2
  1. Tap Storage.
Figure 3-3
  1. Tap Manage space.
Figure 3-4
  1. Tap Customer care.
Figure 3-5
  1. Type your name and email address in the appropriate fields. Select the appropriate Case type and Issue type in the Issue section and type in the description of your issue. Select the check box next to Submit application log and tap Submit.
Figure 3-6
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Last Updated: Jul 20, 2021
Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team

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