Details ESET Smart Security and ESET NOD32 Antivirus version 8 and earlier are hybrid programs in that they contain both 32-bit and 64-bit program code. The engine and interface modules used by your ESET security product to protect a system from malware are the result of years of development to create highly-optimized x86 assembly language code. During […]
Issue Windows 10 compatibility issues with ESET products due to the Windows 10 May 2019 update Solution Windows 10 Compatibility with ESET home products The Microsoft Windows 10 May 2019 update (also known as 1903) may affect the performance of your ESET product depending on the version of your ESET product. Version 10.1 and later: If […]
Solution To determine which version of ESET NOD32 Antivirus 4 for Linux Desktop you should download, first determine whether you have a 32-bit or 64-bit operating system using one of the two methods below: Method 1 Open the Terminal window, type the following command and press ENTER: arch The system type will display as i686 / i386 (32-bit) or x86_64 (64-bit). Figure 1-1 Click […]
Solution Business users: Click here Enable Licensing Advanced Logging If the Licensing advanced logging option is not available, follow the steps in the infoWebclientFlags.zip section. Open the main program window of your ESET Windows product. Press the F5 key to access Advanced Setup. Click Tools → Diagnostics. Expand Advanced Logging and click the slider bar next to Enable Licensing advanced logging. Click OK. Enabled Licensing advanced logging option In […]
Issue Received an ECP.20031 error during ESET installation Install required certificates after ESET installation and before ESET product activation Solution This error is caused by outdated or insufficient security certificates encountered during installation or activation. Follow the steps below to resolve it: Windows XP users The steps in this article are for later versions of Windows. […]
Issue What is ESET Log Collector? How to use ESET Log Collector What kind of files does ESET Log Collector collect? Solution macOS users | Linux users ESET PROTECT users You can run ESET Log Collector on a remote client computer via ESET PROTECT Diagnostics Client Task. What is ESET Log Collector? ESET Log Collector is an application […]
Issue ESET Firewall is blocking a device or application Solution Not sure if ESET firewall is causing your connection issues? To troubleshoot your connection issue, pause the ESET firewall for troubleshooting to determine if the firewall is causing your connection issues before completing the steps below. Troubleshooting Wizard Firewall Interactive mode Firewall rules Specific firewall issues Additional […]
Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. Click Start → Control Panel → Appearance and Personalizations → Show hidden files and folders. Under Folder Options select Show hidden files and folders. Click Start → Computer and navigate to C:ProgramDataESETESET Smart Security. Windows XP users: navigate to: […]
Issue Set a password to restrict access to program settings Details If you are using Parental Control, you do not need to set a new password. Your existing Parental Control password is already protecting your program settings. Solution Open the main program window of your ESET Windows product. Press the F5 key to open Advanced Setup. Click User Interface, expand Access […]
Issue Add a web page to the exceptions list Edit a web page in the exceptions list Remove a web page from the exceptions list Details Setting a web page exception is a quick way to allow access to a specific web page that might otherwise be blocked by Parental control. You can […]