Solution ESET has provided this Win32/IRCBot stand-alone tool to remove this particularly resilient threat. NOTE: This tool must be run from the command line and if you are running Windows Vista / 7 / 10 or Windows Server 2008, you will need to run the command prompt with elevated permissions. Right-click the following link and then click Save Target […]
Issue Your ESET product detects the threat Win32/Goblin, Win32/Goblin.C.Gen or Win32/Goblin.e.gen. Solution Click the link below to download the ESETGoblinCleaner tool. Save the file to your Desktop: ESETGoblinCleaner.exe Click Start → All Programs → Accessories → Command Prompt. Windows 8 users: Press Windows key + F to search, click Apps, enter Command Prompt into the search bar and then click Command Prompt. Type the command cd %userprofile%Desktop (do not replace “userprofile” with your username–type the command exactly as shown) […]
Issue Your ESET product detected a Win32/Filecoder.GandCrab infection Decrypt specific variants of your files using the ESETGandCrabDecryptor.exe tool (Currently only 979 released keys for Syrian victims are supported) Your personal files have become encrypted Your files have been renamed with one of the following extensions: .GDCB, .CRAB, .KRAB, or .RANDOM_CHARACTERS You receive the following messages your computer’s desktop background, […]
Issue Your ESET product detects the threat ELEX (Win32/ELEX) Your web browser is modified by “yoursites123” Solution Prerequisite We recommend that you ensure that the following Microsoft Windows security patch (KB2533623) is installed on your system. Regular Windows updates will install the necessary security patch. To manually install the security patch, download and install the appropriate package […]
Issue ESET products detect and block XData malware as a Win32/Filecoder.NLN and AES-NI as Win32/Filecoder.AESNI. Your ESET product detected a Win32/Filecoder.AESNI infection Decrypt your files using the ESETAESNIDecryptor.exe tool Your personal files have become encrypted Your files have been renamed with one of the following extensions: .aes256, .lock, .aes_ni_0day, .aes_ni, .decrypr_helper@freemail_hu, .~xdata~ You receive one of the following notes on […]
Issue You suspect that your computer is infected with a virus or malware You were directed by ESET technical support to complete preliminary malware troubleshooting Solution No internet connection If you cannot connect to the internet on the infected computer, visit: No internet connection due to malware. Back up any important or valuable files on your […]
Details ESET Cyber Security Pro provides anti-malware, antivirus protection and an integrated firewall for Mac OS X. Solution Install ESET Cyber Security Pro Activate ESET Cyber Security Pro I. Install ESET Cyber Security Pro Download the latest install package from the ESET download page (or insert the ESET Cyber Security Pro CD into your CD drive): […]
Issue Upgrading to Windows 10 ESET endpoint product compatibility with Windows 10 Upgrade scenarios Solution Home users: Click here Ensure a smooth upgrade to Windows 10 We strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10. Upgrading your ESET endpoint product before upgrading to Windows 10 will […]
Issue Activate Anti-Theft on your device Recover a device marked missing in ESET Anti-Theft Create a new myESET account Details What is Anti-Theft? Our personal devices are constantly at risk of being lost or stolen. If your device is ever lost or stolen, ESET Anti-Theft enables you to monitor usage and track your missing device anywhere […]
Issue The “Attention required: Anti-Theft optimization warning” notification displays on the home screen of your ESET product ‘Windows Phantom Account’ cannot be created on a domain When your ESET product is installed on a computer that is connected to a domain, it is not possible to resolve the ‘Phantom Windows Account’ needed notification because Windows is not […]