Issue Perform a full system scan Enable Idle-state scanning Advanced scanning options Create a custom scan profile Details The default scan settings are configured to maximize your computer’s performance and security. However, some options are not enabled within the default profile in order to keep scan times low and prevent conflicts. You can enable these […]
For customer advisory ca7320, please click here: Exclusions path format fixed Issue On January 9, 2019, Google Play restricted the use of the SMS and Call permissions that some ESET features: SOS button and Parental messages in ESET Parental Control. To address the issue, ESET created the new ESET SMS Tool application which allows you can […]
Issue You have already installed ESET Mobile Security for Android and need to add a Trusted contact (formerly Trusted friend) ESET Mobile Security for Android 5.3 users ESET Mobile Security for Android 5.2 and earlier users Details Add Trusted contacts to help you protect your device if it is lost or stolen. Phone numbers in […]
Issue Remove the ‘ESET Anti-Theft is available’ notification on your home screen Disable the Anti-Theft feature in your ESET Windows home product Solution Disable the Anti-Theft Reminder Open the main program window of your Windows ESET product. In the Anti-Theft is available notification, click Do not remind me again. To enable Anti-Theft at any time, click Tools → Anti-Theft. Figure 1-1 Disable […]
Issue Modify an existing role in Parental control Change which website categories are allowed or blocked for a specific user account Allow or block individual web pages for a specific user account Solution Disable OS X Parental Control You cannot use ESET Cyber Security Parental control and Mac OS X Parental Controls at the same […]
Issue You are experiencing difficulties sending or receiving email after installing ESET Smart Security, ESET Internet Security or ESET Smart Security Premium I can receive emails but cannot send them Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. Pause the Firewall to see […]
Issue Temporarily disable Network traffic filtering for troubleshooting purposes Solution Warning: Disabling the firewall is not recommended except for the purposes of diagnosing/troubleshooting system problems.The steps below will disable HTTP, POP3 and IMAP scanning. This represents a potential security threat to your system. Use the following instructions with caution and re-enable the firewall as soon as […]
Issue You are experiencing an issue with media streaming (music, video, pictures, etc.) from your PC to an Xbox 360 or PlayStation 3 on your network Check that UPnP (Universal Plug and Play) protocols are allowed by the ESET firewall For a list of other devices that may be affected, see the Details section below. Details Other devices […]
Issue HP (Hewlett Packard) printers have a known conflict with IDS settings in ESET Smart Security A third party application or a peripheral on your computer is not working properly when the ESET firewall is in Automatic mode Other products this issue may affect include: Ceton InfiniTV Apple TV Peachtree Carbonite Quickbooks iTunes Rosetta Stone Network Printers […]
Issue You are not able to connect to the internet Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. In some cases, the ESET firewall will detect internal IP traffic from a router as a potential threat. Follow the instructions below to […]