Issue ESET home product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for home products. Migrate from […]
Issue You want to enable the Payment Protection feature Details Enable the Payment Protection feature to add an additional layer of protection to your banking and payment applications. By enabling Payment Protection, you can use the Safe Launcher application to safely open your banking and payment applications. Solution Open ESET Mobile Security for Android. Tap Payment […]
Issue You purchased and installed the application from the Google Play Store, but the activation failed Solution Do not uninstall the app. Check your internet connection and try to activate later. If the activation is still unsuccessful, follow the instructions below: Find the Transaction ID of your ESET purchase. This number can be found in the confirmation email […]
Details ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue You encounter an issue with ESET Parental Control that you can not solve and you want to contact ESET Technical Support ESET Technical Support has requested a copy of your Parental Control log file Solution Internet connection To send a support request your device needs to have an internet connection. Send a support request […]
Issue Secured websites/web pages do not load with ESET installed When accessing a secured website/web page, the page does not fully load; it remains white and blank Solution Solution I: Set SSL/TLS scanning to Interactive mode Open the main program window of your ESET Windows product. Press the F5 key on your keyboard to access Advanced setup. Click Web and Email and expand SSL/TLS. From […]
Solution Upgrade to the latest version – End of Life notice This article applies to version 5.x of ESET Endpoint Antivirus and ESET Endpoint Security. These products are currently in Basic Support status and are expected to reach End of Life status in December 2020. After this date, ESET Endpoint Antivirus and ESET Endpoint Security […]
Issue You need to enable SMS text commands ESET Mobile Security for Android 5.3 and later users ESET Mobile Security for Android 5.2 and earlier users You need to use SMS remote text commands Restore SMS and call features You can restore removed features by downloading and installing the ESET SMS Tool application. For detailed instructions, visit […]
ESET Customer Advisory 2019-0018 November 7, 2019 Severity: Information Summary ESET has recently fixed the format of exclusions across its product portfolio. Previously, products erroneously accepted an ambiguous format of the path in its exclusions settings. After updating to the latest module, previously created exclusions need to be checked and possibly edited by system administrators. […]
Issue You receive the “Banking and Payment Protection not functional” error You receive the “Protected browser could not be started” message or you get the 0x847695d0 error Solution “Banking and Payment Protection not functional” error Disable the Banking & Payment protection feature and restart your computer. Make sure you have this article saved in your browser before you […]