ESET for Home ESET for Windows [KB7857] Set up an HTTPS/SSL connection for ESET PROTECT (8.x) Linux [KB3058] How do I modify Web control groups from the ESET Remote Administrator Console? (5.x) [KB7856] Set up an HTTPS/SSL connection for ESET PROTECT (8.x) [KB7847] Set up an HTTPS/SSL connection for ESET Security Management Center Web Console […]
Issue Upgrade from Google Play version of ESET Parental Control Upgrade from ESET webpage version of ESET Parental Control Solution Upgrade to the premium version of ESET Parental Control you downloaded from Google Play Open ESET Parental Control for Android. Tap the menu icon → License. Figure 1-1 Select a subscription plan. Your subscription will be […]
Solution Due to recent changes in the Android OS by Google, you may experience the following issues in ESET Mobile Security or ESET Endpoint Security: Modified Wipe command: to ensure data security on Android 6 devices, the Wipe command has been changed to behave the same way as an enhanced factory reset. If you have active application […]
Issue Install the ESET Secure Authentication (ESA) mobile app from the SMS download link Log into Outlook Web Access using the ESA mobile app Solution Before installing the ESET Secure Authentication Application on your device Before you can use the ESET Secure Authentication app on your mobile phone, you must install and configure the ESET […]
Solution Set the PIN from myESET Set the PIN from the ESET Parental Control for Android app The Personal Identification Number (PIN) is a four-digit code that protects application settings on a child’s device and prevents a user from uninstalling the app. This PIN is set from parentalcontrol.eset.com or the parent’s mobile device. Set the PIN from myESET […]
Issue Enable SMS & Call Filter Create a rule to block calls Edit existing rules Remove existing rules Solution Getting started with ESET Mobile Security: Step 6 of 6 ← Anti-Phishing | Enable Call Filter Open ESET Mobile Security for Android. Tap the menu icon . Figure 1-1 Tap Call Filter. Figure 1-2 Tap Enable. Figure 1-3 Tap Continue. Figure 1-4 Tap Allow. […]
Issue You want to enable the Payment Protection feature Details Enable the Payment Protection feature to add an additional layer of protection to your banking and payment applications. By enabling Payment Protection, you can use the Safe Launcher application to safely open your banking and payment applications. Solution Open ESET Mobile Security for Android. Tap Payment […]
Issue You purchased and installed the application from the Google Play Store, but the activation failed Solution Do not uninstall the app. Check your internet connection and try to activate later. If the activation is still unsuccessful, follow the instructions below: Find the Transaction ID of your ESET purchase. This number can be found in the confirmation email […]
Issue You encounter an issue with ESET Parental Control that you can not solve and you want to contact ESET Technical Support ESET Technical Support has requested a copy of your Parental Control log file Solution Internet connection To send a support request your device needs to have an internet connection. Send a support request […]
Issue You need to enable SMS text commands ESET Mobile Security for Android 5.3 and later users ESET Mobile Security for Android 5.2 and earlier users You need to use SMS remote text commands Restore SMS and call features You can restore removed features by downloading and installing the ESET SMS Tool application. For detailed instructions, visit […]