| Cause | Solution |
|---|---|
| A fault with the mobile phone. | Fix the fault with the mobile phone and request a new one-time password. |
| The SMS with the password ended up in the spam folder or a folder for suspicious messages. | Check these folders on the phone. |
| A malfunction with the mobile connection. | Contact the technical support department of your mobile network provider or request a new one-time password a little later. |
| The mobile phone has been infected with a virus. | Scan the mobile phone using an anti-virus app and fix the issue. Request a new one-time password. |
| One-time passwords cannot be sent to phones in your region. | Check whether this feature is available by contacting Kaspersky technical support. |
If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.
Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team
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