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Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated.

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • ESET Technical Support has advised you to enable pre-release updates to resolve an issue with your product
  • Switch back to a regular update
  • Enable pre-release update
  • Enable Pre-release Updates on an Individual Client Workstation

Details

Pre-release updates are updates that have been thoroughly tested and will be released soon. Enabling pre-release updates gives access to the most recent detection methods and fixes; however, pre-release updates might not be stable enough at all times, so you should always revert to using normal updates once an issue is resolved.

Solution

Enable pre-release update

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
  2. Click Admin → Policies.
  3. Select the policy for clients you want to enable pre-release updates on, click the arrow next to Policies and select Edit.

Figure 1-1
Click the image to view larger in new window

  1. Click Update, expand Profiles → Basic and select Pre-release update from the Update type drop-down menu.
  2. Click Finish. Policy changes will be applied to clients the next time that they check in to ESET Remote Administrator (ERA) Server.

Figure 1-2
Click the image to view larger in new window


Enable Pre-release Updates on an Individual Client Workstation

  1. Open the main program window of your Windows ESET product.
  2. Press the F5 key on your keyboard to open Advanced setup.
  3. Click Update, expand Profiles → Basic and select Pre-release update from the Update type drop-down menu.
  4. Click OK to save your changes.

Figure 2-1

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