Issue
ESET business product no longer supported
This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated.
For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.
- Client computers are not appearing in ESET Remote Administrator Web Console (ERA Web Console)
- Add client endpoints or servers to your managed network
- Active Directory synchronization
- Using ESET Rogue Detection Sensor
- Manual Entry
Solution
Following installation, client computers found by ESET Remote Administrator (ERA) are automatically displayed in the ESET Web Console. If some client computers are not found, there are three ways to add them to the Computers screen.
- Active Directory synchronization—ERA automatically scans your existing Active Directory (AD) during installation, however, if changes are required to your AD or client computers do not appear in ESET Web Console, run this task to re-sync ERA with your AD.
- Manual Entry—You can add a new client computer manually at any time by submitting its IP address and/or hostname, or by importing a CSV file.
- ESET Rogue Detection Sensor—ESET Rogue Detection Sensor (RD Sensor) is automatically installed if you performed a package installation of ERA. It identifies client computers without ESET products installed and displays them on your dashboard. Use the RD Sensor report on your dashboard to locate client computers recently added to your network so that you can deploy ESET products to them.
See the Add computers section of the ERA Administration Guide for more information.
Active Directory synchronization
If you have an existing Active Directory (AD) in place, ERA may have already added the computers from your AD during installation. To view computers from your AD that are already added in ERA, open the ERA Web Console in your browser and log in. Click Computers 
→ All and select the check box next to Show Subgroups. If members of your AD are not shown, follow the steps below in the ERA Web Console to run the Static Group Synchronization task:
- Click Admin
→ Server Tasks. - Click Static Group Synchronization → Run Now. ERA will automatically add unmanaged computers from your AD to the All group. Click here for instructions to add a computer from All to a static group in ERA 6.
Figure 1-1
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- If you are performing a new installation of ERA, proceed to Step 4, deploy the ERA Agent.
Using ESET Rogue Detection Sensor
Creating a new report template in ERA 6.5
- Create a new report template
- Request that your Administrator duplicate the report template to your home group
If you are not using AD synchronization, the easiest way to add a computer to the ERA structure is using Rogue Detection Sensor (RD Sensor). RD Sensor is automatically installed as part of ERA package installation and begins working as soon as the ERA Server is activated. Follow the instructions below to find new computers on your network using RD Sensor in ERA Web Console:
- Click Dashboard
and expand the Rogue computers ratio report.
Figure 2-1
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- Click the red area in the Rogue computers report to select unmanaged computers and then click Detailed information.
Figure 2-2
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- A list of unmanaged computers will be displayed. Click anywhere in the list and then click Add all displayed items (alternatively, you can click Add to add computers individually).
Figure 2-3
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- Select a Parent group to which computers will be added (by default, this is the All group), click the trash icon next to any computers you want removed, and then click Add.
Figure 2-4
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- If the computers were added successfully, a notification will be displayed with the option to deploy ESET Remote Administrator Agent (ERA Agent) to the unmanaged computers. Click OK to add the computers, or click Deploy Agents to send the ERA Agent to these unmanaged computers.
Figure 2-5
- If you are performing a new installation of ERA, proceed to Step 4, deploy the ERA Agent.
Manual Entry
- Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
- Click Computers , select the All group, click Add new, and then select Computers.
Figure 3-1
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- Type the IP address or hostname of a computer you want to add into the Name field and click + Add Device. Repeat this step for each computer that you want to add.
Alternatively, you can click Import CSV to upload a CSV file containing hostnames of computers to add (delimit each hostname with a comma). See the Add computers section of ERA Online Help for more information.
- Click Add when you are finished adding computers.
Figure 3-2
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- If the computers were added successfully, a notification will be displayed with the option to deploy ERA Agent to the unmanaged computers. Click OK to add the computers, or click Deploy Agents to send the ERA Agent to these unmanaged computers.
Figure 3-3
- If you are performing a new installation of ERA, proceed to Step 4, deploy the ERA Agent.