How to remove McAfee products from a PC that runs Windows

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Summary
Use this article if:

  • You want to remove a McAfee product from your Windows PC.

NOTE: If you can’t remove your product after following the advice in this article, contact Technical Support.

The steps below show how to remove or uninstall your McAfee software from a PC running Windows using the standard Windows removal steps. If you have a problem with removal, you might have to run the McAfee Consumer Product Removal Tool (MCPR). The steps for the MCPR tool are also shown below.

If you want to remove your McAfee software from a non-Windows device, see one of these articles:

Solution
IMPORTANT: If your McAfee product was preinstalled on your PC:

Follow the steps below to remove your McAfee product. Use Method 1 first. If Method 1 fails, use Method 2.

This video shows how to remove your McAfee product using the standard Windows removal method:


To view and subscribe to more videos, visit the official McAfee YouTube channel.

To learn more about using Windows to remove products, click the link below for your Windows version. The links take you to Microsoft.com:

When the removal process completes, your McAfee products are no longer installed on your PC.

IMPORTANT: Your PC is no longer protected from viruses and malware when your McAfee software is removed. Make sure that you reinstall your security software as soon as possible to restore protection.

If the standard Windows removal method fails, try Method 2.

You must only use the MCPR tool if the Windows removal methods shown above do not work.
IMPORTANT:

  • Always download a new copy of MCPR before each use.
    This ensures that you have the latest version, and that newer McAfee products can be successfully recognized.
  • MCPR cleans up only the components needed for reinstallation. It is not designed to clean up 100% of components.
  • Completing this step requires a restart.

Before you start:

  • Bookmark or favorite this article so that you can easily get back to it.
  • Save all open files.
  • Close all programs.
  1. Download the MCPR tool.
  2. Double-click MCPR.exe.
  3. If you see a security warning:

    Click Yes, Continue, or Run (depending on your version of Windows):

  4. At the McAfee Software Removal screen:
    1. Click Next.
    2. Click Agree to accept the End User License Agreement (EULA).
  5. At the Security Validation screen:
    1. Type the characters exactly as shown on your screen. Validation is case-sensitive.
    2. Click Next. This step prevents the accidental use of MCPR.

  6. When the process is complete, you see one of the following messages. Click the one that you see.

If you see this message, the MCPR tool has completed successfully.

  1. Restart your PC to complete the removal process.

    IMPORTANT: When your PC restarts, it will not be protected from viruses and malware. Ensure that you reinstall your security software as soon as possible to remain protected.

If you see this message, the cleanup did not go as planned:

  1. Restart your PC and run MCPR again.
  2. If you see Cleanup Unsuccessful again, ignore it.
  3. Restart your PC again.
  4. Attempt to reinstall your McAfee software.

If you are still unable to install:

  1. Click here to contact Technical Support.
  2. Let the agent know:
    • MCPR produced a Cleanup Unsuccessful message.
    • You are unable to reinstall your McAfee software.
Related Information
Reinstall your products

CAUTION: Your PC is unprotected until you reinstall your security software.
Download your new version from the same place you purchased it. For more details about reinstalling a McAfee product, see TS100342 – How to download and install McAfee consumer products.

Purchased from Start from here
McAfee https://home.mcafee.com/Secure/Protected/Login.aspx to sign in and download your software
AT&T https://uversecentral1.att.com/uvp/myhome/mam/ISS/
Cox http://www.cox.net/
Dell https://us.mcafee.com/root/login.asp?affid=105
MSN https://membercenter.msn.com/
AOL http://daol.aol.com/safetycenter and scroll down to Safety & Security

How to manually release your product license
The above removal steps release your product license so that you can reinstall your software. If your license is not released, you see a No more licenses available message when you try to reinstall. To fix this issue:

  1. Go to http://home.mcafee.com.
  2. Click My Account.
  3. Sign in using your McAfee user account email and password.
  4. On the My Account page:
    1. Select the tab for the PC that you want to deactivate.
    2. Click Deactivate in the details section of the selected PC.
    3. On the Confirm deactivation, click Deactivate.
The license is now available for reuse.

Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team

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