All about McAfee 0 (0)

McAfee for Home McAfee Mobile Security: Common Questions You are unable to export your True Key profile data (McAfee) McAfee Security – Common Questions Changes to authentication methods in True Key (June 2019) (McAfee) Feature comparison between True Key app and the True Key extension (McAfee) How to export your True Key data (McAfee) “System […]

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How to activate preinstalled McAfee software on Windows 0 (0)

Summary Use this article if: You want to activate the subscription for the McAfee software that came preinstalled on your new Microsoft Windows PC. McAfee strongly recommends that you register using your current email address. If you ever need to reset your password, we send an email to the address you used to register. NOTE: If you can’t […]

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How to use McAfee Personal Security 2.x on Windows 10 S 0 (0)

Summary McAfee Personal Security is a Universal Windows Platform (UWP) security app that is designed to work in Windows 10 S. There are two versions of the app: a free version, and a subscription-based version. Both versions of McAfee Personal Security provide an easy way for you to install or use: McAfee True Key—auto-saves and enters your passwords into your […]

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Changes to your McAfee security product for Windows (September 2020) 0 (0)

Summary You might have noticed that your McAfee security product for Windows, such as LiveSafe or Total Protection, looks a little different. The reason is that we’ve changed the organization of features, with the aim of making these products even more intuitive to use. The new interface was introduced in September 2020. To help you get familiar […]

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McAfee software version 12.8 fails to update on Windows XP 0 (0)

Problem After July 18, 2019, version 12.8 of your McAfee software running on Windows might fail to update. When a failure happens, seven days after the first failed update, the status of your McAfee software turns red and you see the following message: Your computer is at risk NOTE: To protect your computer from viruses and other threats, the […]

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McAfee update issues on Windows 0 (0)

Problem When you try to update your McAfee security software, the update fails and you see either the error message, or one of the symptoms shown below. You might see the following error message when the update fails: Error message McAfee cannot update your software. Please check your internet connection. If the problem continues, please contact Technical Support NOTE: If you run Windows XP, […]

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How to exclude files from virus scans on Windows or macOS 0 (0)

Summary Use this article if: You’re using a McAfee security product for Windows or macOS such as LiveSafe or Total Protection. You want to exclude files from being scanned by your Windows or macOS security product. NOTE: If you have a problem excluding files even after following the advice in this article, connect with our Support Team. McAfee […]

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The McAfee icon is missing from your Windows desktop 0 (0)

Problem Your McAfee software is installed, but the McAfee icon is missing from your Windows desktop. Solution When you install McAfee software on your Windows computer, a McAfee icon is normally placed on your desktop. If the icon is not there, it might have been deleted by mistake, or might never have been placed on the desktop. Virtual Assistant To get the McAfee icon back […]

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