This article concerns Kaspersky Security Center 10:
- Service Pack 3 (version 10.5.1781.0)
- Service Pack 2 Maintenance Release 1 (version 10.4.343.0)
To troubleshoot issues with Kaspersky Security Center 10 components, Kaspersky Lab technical support specialists may request trace files for the component that is malfunctioning.
You can get trace files in one of the following ways:
- Using the klactgui.exe utility. See this aticle for instructions.
- Using special .reg files. See below for instructions.
Starting from Service Pack 3 (version 10.5.1781.0), we recommend to only use the klactgui.exe utility to collect trace files.
How to get trace files using .reg files
- Download the archive you require from the table below.
- Unpack it on the computer where the issue is occurring.
- Run the *_ON.reg file to enable tracing.
- Reproduce the issue.
- Send the trace file to Kaspersky Lab technical support.
- Run the *_OFF.reg file to disable tracing.
| Components | .reg file archives | Trace file location |
|---|---|---|
| Network Agent | trace_nagent-4.zip | $klnagent-1103.log
The file is located in the Network Agent installation folder. |
| Network Agent (installed on a cluster) | trace-4-agent-cluster.zip | $klnagent_cluster-1103.log
The file is located in the Network Agent installation folder on the node. |
| Administration Console | trace_console-4.zip | klakcon.txt
The file is located in the Administration Console installation folder. Restart the Administration Console after enabling or disabling tracing. |
| Remote installation task | klwinstman.zip | $klwinstman.log The file is located in the Administration Server installation folder. |
| Kaspersky Security Center 10 (version MR1 and earlier) | ||
| Administration Server update task | updatelog.zip | $up2date-KLSCU.log
The file is located in the Administration Server installation folder. |
| Kaspersky Security Center 10 Service Pack 1 | ||
| Administration Server
Administration Server update task Posture Validation Server component |
trace_server-4.zip | $klserver-1093.log – Administration Server trace file
$up2date-1093.log and $up2date-1093-eka.log – update task trace file $Klnacserver-1093.log – Posture Validation Server trace file The files are located in the Administration Server installation folder. |
| Kaspersky Security Center 10 Service Pack 1 (installation on a cluster) | ||
| Administration Server
Administration Server update task Posture Validation Server component |
trace-4-server-cluster.zip | $klserver-1093.log – Administration Server trace file
$up2date-1093.log and $up2date-1093-eka.log – update task trace file $Klnacserver-1093.log – Posture Validation Server trace file The files are located in the Administration Server installation folder on the node. |
| Kaspersky Security Center 10 Service Pack 2 | ||
| Administration Server
Administration Server update task |
trace_up2date-4.zip | $klserver-1093.log – Administration Server trace file
$up2date-1103.log and $up2date-1103-eka.log – update task trace file The files are located in the Administration Server installation folder. |
To get level 5 trace files, use the .reg files from the following archives:
- For the Administration Console — trace-500-console.zip
- For the Administration Server — trace-500-server.zip
- For Network Agent — trace-500-nagent.zip
Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team