This topic explains what to do if FREEDOME VPN automatically disconnects after you turn it on.
Symptoms
FREEDOME VPN automatically disconnects after you try to switch it on.
Diagnosis
Some Android phones have the Always-on VPN option for another VPN app. This prevents FREEDOME VPN from being able to establish a connection.
Solution
To solve this issue, disable the Always-on VPN option for the other VPN app in the VPN profile settings:
-
- Go to your device Settings.
- Select Connections > More connection settings > VPN.
A list of VPN profiles is shown.
- Select the Settings icon next to the VPN profile that is not FREEDOME VPN.
- Turn off the Always-on VPN option.