Cause
- The PC has a firewall installed that blocks the internet connection which is required for installation.
- Internet Explorer has incorrect proxy server settings entered.
- Kaspersky Lab’s servers are temporarily unavailable due to maintenance.
Solution
- If you have a firewall installed on your computer, make sure that it doesn’t block the application’s internet connection. For more details concerning Firewall see this guide.
- Reset Internet Explorer settings. See the instructions on the Microsoft support website.
- Try to install the application again later (e.g. in an hour).
What to do in case the issue remains
If the issue remains, submit a request with a detailed description of it to the Kaspersky Lab technical support:
- Via My Kaspersky for Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, and Kaspersky Security Cloud. See the Online Help page for instructions.
- Via Kaspersky Small Office Security Management Console for Kaspersky Small Office Security. See the Online Help page for instructions.
Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team
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