After installation of a Kaspersky Lab product, the systme may stop responding during startup or task execution. A Kaspersky Lab product might conflict either with software installed on your computer or some drivers. In such cases, please contact Tecnical Support. Technical support engineers may ask you to send a complete memory dump file to find a solution to the […]
The article is not applicable to Windows Vista SP1 and earlier. Sometimes, after installing a Kaspersky Lab application, the operating system may stop responding. These issues might occur when starting up your computer or running a task. It may be caused by the conflict between Kaspersky Lab applications and other applications or drivers installed on […]
After installing a Kaspersky Lab application, the operating system may crash and a blue screen may appear (BSoD — Blue Screen of Death). This can be caused by a conflict between the Kaspersky Lab application and either an application made by another company, or your computer’s drivers. If this issue occurs: Enable physical memory restrictions. Generate a […]
In some cases, Kaspersky Lab support engineers may request a dump file of a certain process to fix the issue. To get the process dump file: Press Ctrl+Alt+Delete on the keyboard. Select Task Manager. If you are using: Windows 7, go to the Processes tab. Windows 8, 8.1, 10 or Windows Server 2008, click More details. Right-click the process […]
This article concerns: Kaspersky Anti-Virus Kaspersky Internet Security Kaspersky Total Security Kaspersky Security Cloud Kaspersky Small Office Security In the Support window of a Kaspersky application, you can find the information about the application that may be useful when contacting technical support: license key, database release date, application version and operating system version. To contact technical […]
After installing a Kaspersky, a situation may occur in which the Windows 10 operating system crashes and a blue screen appears (BSoD — Blue Screen of Death). This can be caused by a conflict between the Kaspersky Lab application and an application made by another company, or with your computer’s drivers. If this issue occurs, create a […]
How to disable Microsoft Security Essentials or Windows Defender in Windows 10 In the lower left corner, click Start → Settings. Select Update & security. Go to the Windows Security section and click Open Windows Security. Go to the Virus & threat protection section, expand the Windows Defender Antivirus options and disable Periodic scanning. Microsoft Security Essentials or Windows Defender will be disabled on Windows 10. […]
You can get the PID (process ID) of a process running in Microsoft Windows through the Task Manager or the command prompt. How to get PID using Task Manager Press Ctrl+Shift+Esc on the keyboard. Go to the Processes tab. Right-click the header of the table and select PID in the context menu. Find the process for which you […]
Before sending files to Kaspersky Lab technical support, you need to add them to an archive. How to add files to an archive using standard Microsoft Windows means Select the files which you want to add to an archive. Right-click any selected file. By default, the archive will have the same name as the […]
How to reset network settings via command line If you’re having issues connecting your computer to a network, do the following: Run the command line as an administrator. For instructions see this guide. Enter the commands one by one, pressing Enter after each line: netsh winsock reset netsh int ip reset all netsh winhttp reset proxy […]