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In some cases, Kaspersky Lab support engineers may request a dump file of a certain process to fix the issue.

To get the process dump file:

  1. Press Ctrl+Alt+Delete on the keyboard.
  2. Select Task Manager.
  3. If you are using:
    • Windows 7, go to the Processes tab.
    • Windows 8, 8.1, 10 or Windows Server 2008, click More details.
    • The processes tab of the Task Manager in Windows 10
  4. Right-click the process for which you need to create a dump file. Select Create Dump File.

Getting a process dump in Microsoft Windows 10

  1. Wait until you get the notification on successful creation of the file.
  2. Copy the path to the dump file.

Path to the process dump file in Microsoft Windows 10

  1. Click OK.
  2. Press Win+E combination on your keyboard.
  3. Paste the copied path to the folder to the address line.
  4. Press Enter on the keyboard.

The folder with the dump file will open.

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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