Issue Convert your existing ESET-issued Username and Password to a License Key in the myESET portal You do not have your License Key The Username and Password fields in your ESET product are unavailable Details How does license conversion work? If you have an ESET-issued Username and Password for activation, you need to use myESET to convert […]
Issue Transfer or move your ESET product to a new computer License Key or Username/Password required You will need your ESET-issued License Key or Username/Password (not your Serial # or Activation Key) to activate the software after installation. These can be found in the license email you received after your original purchase/activation. I do not […]
How do I purchase a license? Purchase and download all ESET Home products and solutions at: http://www.eset.com/us/products/home/. Business customers, to request a quote from ESET Sales Support, visit http://www.eset.com/us/contact-sales/. For personalized assistance in North America, call: United States: 866-343-3738, option 1 (Monday – Friday, 6:00 a.m. – 6:00 p.m., PST) How many licenses do I need to purchase? […]
Microsoft Azure/Amazon VM users It is not recommended to start Windows in safe mode. Microsoft Azure/Amazon VMs do not have RDP connectivity when in safe mode therefore they lock up when restarting them in safe mode. I am a Mac user Solution Safe Mode is a troubleshooting option that limits Windows operation to basic functions. Safe […]
Solution Download and run ESET AV Remover Click the appropriate link below to download ESET AV Remover, we recommend that you save the file to your Desktop. If you don’t know which version to use, click here for instructions to find your system specifications. Download 64-bit AV Remover Download 32-bit AV Remover Double-click ESET AV Remover to run […]
Solution Are you a Windows user? Running two antivirus products on the same computer can degrade performance and cause system instability. It is important that any previously installed antivirus software is uninstalled from your system before installing your ESET security product. Click the link associated with the antivirus software currently installed on your system and […]
Solution ESET products automatically identify and clean the majority of infected files. Visit the following ESET Knowledgebase article if you think your computer is infected with a virus or malware: I think my computer has a virus – what should I do? ESET provides stand-alone tools to remove particularly resilient threats, including rogue antivirus programs, […]
Issue You currently have ESET Smart Security installed and want to renew your license Solution With the release of ESET version 11 Windows home products ESET Smart Security is now re-branded ESET Internet Security. If you have ESET Smart Security installed, your product will automatically change to ESET Internet Security the next time that you […]
The Live Grid Early Warning System keeps ESET immediately and continuously informed about new infiltrations. The bidirectional Live Grid Early Warning System has a single purpose – to improve the protection that we can offer you. The best way to ensure that we see new threats as soon as they appear is to “link“ to […]
The Samples submission system is an intelligent ThreatSense.Net technology that collects infected objects that have been detected by advanced heuristics and delivers them to the samples submission system server. All virus samples collected by the sample submission system will be processed by the ESET virus laboratory and if necessary, added to the ESET virus signature database. NOTE: According […]