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Solution

Are you a Windows user?

Running two antivirus products on the same computer can degrade performance and cause system instability. It is important that any previously installed antivirus software is uninstalled from your system before installing your ESET security product.

  1. Click the link associated with the antivirus software currently installed on your system and follow the prompts or instructions on the website.
  2. After uninstallation is complete, you will need to restart your computer. You may then proceed with installing your ESET product.

BitDefender:
https://www.bitdefender.com/support/-1687.html

ClamXav:
http://www.clamxav.com/clamavEngineREMOVER.zip

ESET Cyber Security:
https://support.eset.com/kb3239/

Intego:
https://support.intego.com/hc/en-us/articles/207117548-How-to-Uninstall-Intego-Products

McAfee:
https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101226

Norton (Symantec):
http://www.symantec.com/business/support/index?page=content&id=TECH103489&locale=en_US

Trend Micro:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061005.aspx

If you are still unable to resolve your issue, email ESET Technical Support.

*ESET does not take responsibility for any damages or loss of data caused by or during the uninstallation of any antivirus software.

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