Solution FAQ What is the difference between myESET and the estore? The estore is a digital marketplace where you can purchase ESET products or licenses. The myESET portal connects multiple features to help you navigate and get the most out of your ESET products for homes. See our Online Help topic for a complete list of FAQs related to […]
Issue You uninstalled your ESET Windows product and the phantom account created during the setup of ESET Anti-Theft still remains on your computer Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Log in to your myESET online account. Click ESET Anti-Theft. Figure 1-1 Select the device that has the Phantom account you want to […]
Issue Your mobile device has been locked by ESET Mobile Security for Android (EMS) due to the insertion of an untrusted SIM card or because you sent a remote lock command to your mobile number You forgot your Personal Identification Number (PIN) or your user-defined security pattern ESET Mobile Security for Android 5.3 and later […]
Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Log in to your myESET online account. Click Anti-Theft. Figure 1-1 Click the gear icon and select Remove device in the window of the device you want to remove. Figure 1-2 Click Confirm. Your device and all data related to it will be deleted from myESET. Figure 1-3 Languages […]
Issue Mark a device as missing in the ESET Anti-Theft online portal Recover a device marked missing in ESET Anti-Theft Unable to recover a device marked missing in ESET Anti-Theft Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Mark a device as missing in the ESET Anti-Theft online portal Login to your […]
Issue You have enabled Anti-Theft and signed in to a my.eset.com account Resolve the “Device not fully optimized” message Solution Getting started with ESET Mobile Security: Step 2 of 6 ← Anti-Theft | Add Trusted Contacts → Device not fully optimized” message ESET Anti-Theft optimization performs an assessment of your device’s security level. For each issue detected, you will […]
Issue You need to create a new Anti-Theft account and wp-signup.php your device on my.eset.com You need to sign in to an existing Anti-Theft account and wp-signup.php your device on my.eset.com SMS Features To access features that use SMS services in ESET Mobile Security downloaded from Google Play, you need to install the ESET SMS […]
Solution Connected Home is a new feature included in ESET Smart Security Premium and ESET Internet Security. This feature was introduced as Home Network Protection in version 10. This diagnostic tool provides information about the security of your router. It also displays a list of devices connected to your network. It may be necessary to […]
The Scan targets drop-down menu allows you to select predefined scan targets. •By profile settings – Selects targets specified by the selected scan profile. •Removable media – Selects diskettes, USB storage devices, CD/DVD. •Local drives – Selects all system hard drives. •Network drives – Selects all mapped network drives. •Custom selection – Cancels all previous selections. The folder (tree) structure also contains […]
Issue Scan specific files, devices or drives Exclude certain files or directories from a scan Solution Create a scan profile. Press the F5 key to open Advanced Setup. Click Detection Engine → Malware scan and make sure to select the profile you just created in step 1. Figure 1-1 Expand Threatsense Parameters. Figure 1-2 Scroll down to the Exclusions section and click Edit next […]