Issue ESET technical support has asked you to generate a memory dump file for analysis to help them resolve an issue with your computer. Solution Configure memory dump settings Generate a memory dump manually Before you begin Only follow the steps below if you have been advised to do so by ESET technical support. If […]
Issue Are you a home user? ESET Technical Support has requested a copy of one of the following log files: Detected threats Events Computer scan HIPS Personal firewall Filtered websites Antispam protection Web Control If you are looking for instructions to submit an Sysinspector log, see the following Knowledgebase article: Create a SysInspector log and […]
Issue End of support for version 5.2 and 5.3 of ESET Remote Administrator This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 reached End of Life status in June 2020 and it is no longer available for download. To see the list of products and dates for ESET end-of-life, visit ESET […]
Details ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue “Access denied” message when attempting to view a website Solution Your ESET product may, for security reasons, automatically prevent your browser from accessing specific websites or even domains.This is due to the risks related to traffic originating from these websites/domains. The risk assessment is based on several criteria. The most important parameter in evaluating the […]
Summary ESET Customer Advisory 2019-0009 June 11, 2019 Severity: Critical ESET has identified a problem with ESET Endpoint Encryption when upgrading a Windows 10 system to the 1903 build. Installing the update can cause the system to crash when booting. Customer Advisory ESET is aware of a technical problem between our product ESET Endpoint Encryption […]
ESET Customer Advisory 2019-0010 July 9, 2019 Severity: Critical Summary ESET was made aware of a potential vulnerability in its consumer and business products for macOS. Upon detailed inspection, ESET identified the cause of the issue and has prepared the necessary fix for the products concerned. Users may now download and install the update. Details […]
Summary This advisory reviews the most important module updates released by ESET in July 2019. Antivirus and antispyware scanner module 1553 Released on July 1, 2019 Enabled upgrade notification for legacy consumer 10.x products DLL update module 1017 Released on July 1, 2019 Added code to verify module signatures in obsolete products that don’t recognize […]
Summary This advisory reviews the most important module updates released by ESET in August 2019. Antivirus and antispyware scanner module 1554.1 Released on August 2, 2019 Introduced improvements for ESET Dynamic Threat Defense Added under-the-hood support for various upcoming features Firewall module 1390 Released on August 22, 2019 Fixed red warning status after uninstallation of […]
Summary This advisory reviews the most important module updates released by ESET in September 2019. Banking & payment protection module 1157 Released on September 2, 2019 Fix for 2-byte character issue in scrambler (for Japanese language) Added support for LastPass 4.32.0.9, Roboform 8.6.0.0 and ESET Password Manager 2.0.0.57 Chrome extensions Script scanner module 1054 Released […]