Unable to install/uninstall Sophos Home – Windows (Troubleshoot) 0 (0)

Applies to: Sophos Home for Windows Why can’t I install/uninstall Sophos Home?: You may encounter any of the following issues with Sophos Home: Continuously getting a message to restart the computer to uninstall or reinstall Sophos Home. You receive uninstallation/installation failed errors. You are unable to reinstall Sophos Home due to error messages. These issues  […]

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Windows requires a digitally signed driver (Sophos Troubleshoot) 0 (0)

Applies to Sophos Home running on Windows 7 What is happening The message “Windows requires a digitally signed driver” may appear when installing Sophos Home on Windows 7. This happens when the Operating System is missing security updates that allow Windows 7 to use SHA-2 code signing. Technical details: https://docs.microsoft.com/en-us/security-updates/SecurityAdvisories/2015/3033929 How to  fix it To address […]

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Nothing happens when clicking the Allow button on macOS in Security & Privacy (Troubleshoot) 0 (0)

Applies to: Sophos Home for macOS You are trying to load the Sophos Home kernel extension (KEXT) via System Preferences, but the Allow button does not respond when clicked. Cause On macOS High Sierra 10.13+, some mouse or trackpad customization tools conflict with the System Preferences pane. This causes the Allow button to not work, especially if it is clicked through screen […]

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Sophos Home installer can’t be opened (Troubleshoot) 0 (0)

Applies to: Sophos Home for macOS When running the Sophos Installer.app, you receive a message stating:  “The application “Sophos  Installer.app” can’e be opened.” Cause This issue happens when the Internet browser is not configured to automatically open safe files for downloading, and a third-party software is preferred to use in extracting archived folders such as Keka, Entropy, […]

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The installation cannot proceed OR The removal failed message appears when installing/uninstalling Sophos Home on macOS (Troubleshoot) 0 (0)

Applies to Sophos Home for macOS What’s happening When you try to install/uninstall Sophos Home on Mac, you receive the following message: “The installation cannot proceed. The installer has detected that key system folder(s) on your Mac have insecure permissions… “ OR “The removal failed. Insecure ownership or permissions were detected on a key directory. Installation cancelled.” This happens […]

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Installation failed on Sophos Home Mac (Troubleshoot) 0 (0)

Applies to: Sophos Home for macOS You encounter the below error message in installing Sophos Home on your Mac computer: The installation failed. The software was not installed successfully. Remove the software and re-install. Cause This issue happens when Sophos Home detects another installation instance of Sophos Home or other Sophos anti-virus products and fails […]

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