As a ConnectWise Automate user with Super Admin permissions, you can create a ticket based on detected threats and automatically send a command to run a scan and remediate the threat.
In the Configure Ticketing and Auto-Remediation area, enter the following:
- Ticketing/Remediation
- Disabled: No tickets are created in Automate.
- Ticket Only: Tickets are created in Automate based on the selected categories in Detection category.
- Ticket and Auto-Remediate: Tickets are created in Automate based on the selected categories in Detection category and automatically sends a command to OneView to execute a scan on the endpoint to remediate.
- Auto-Remediate Only: Automatically sends a command to OneView to execute a scan on the endpoint to remediate.
- Ticket priority
- Default priority that is set on the ticket when created from the Malwarebytes OneView plugin.
- These priorities are pulled from ConnectWise Automate, Dashboard > Config > VNC/Ticket Priority.
- Ticket category
- Default category that is set on the ticket when created from the Malwarebytes OneView plugin.
- These categories are pulled from ConnectWise Automate, Dashboard > Config > Configurations > Information Base Categories.
- Detection category
- Select the types of detections that you want the Malwarebytes OneView plugin to create an automate ticket.
Source : Official Malwarebytes Brand
Editor by : BEST Antivirus KBS Team
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