In case a Kaspersky Lab product causes an error on your computer, a crash dump file is automatically created and sent to Kaspersky Lab engineers for detailed investigation.
Upload of a system dump file to Kaspersky Lab servers does not result in automatic creation of a request to Kaspersky Lab Technical Support; thus you will not receive a report on application crash once the investigation is complete.
If you want to get a detailed description of the application failure and further recommendations on how to resolve such situations, send a request to technical support through My Kaspersky. Add the following data to the request:
- application crash dump file:
- in Windows Vista/7/8/8.1/10, the dump file is automatically saved to the %ALLUSERSPROFILE%\Kaspersky Lab folder.
- in Windows XP, the dump file is automatically saved to the %ALLUSERSPROFILE%\Application Data\Kaspersky Lab folder.
(The folders mentioned above are normally hidden. To show them, enable display of hidden files and folders).
- report of the GetsystemInfo utility.
- detailed description of what happened on your computer.
For instructions on using My Kaspersky, see Online Help.
Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team