Issue
ESET business product no longer supported
This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated.
For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.
- Prerequisites
- Disable the graphic user interface (GUI)
- (only Citrix servers) Scan file execution events and local drives only
- (only Citrix servers) Add needed exclusions
Details
- Citrix and other terminal servers should be configured using these parameters when running ESET products.
- Disable the ESET File Security main program window to prevent it from starting up every time a user logs in.
- ESET server products can run in virtualized environments (such as Citrix) using default settings, but by making a few small changes you can minimize the impact on performance ESET products will have on your virtual machine.
- Normally, the ESET File Security main program window starts up every time a remote user logs onto the server and creates a terminal session. This is usually undesirable on Terminal Servers.
Solution
A new version is available
ESET File Security for Microsoft Windows Server version 8.x is available. We highly recommend that you upgrade to the latest version.
Complete the procedures below in sequence to achieve the best performance on a server with ESET File Security for Microsoft Windows Server (EFSW) installed.
I. Prerequisites
Server 2008/2008R2 users: Verify that the Web and email module in ESET File Security for Microsoft Windows Server (EFSW) is installed.
a. If you have already installed EFSW, follow the instructions below to enable the Web and email module.
- Double-click the installer you used to install EFSW (for example, efsw_nt64_ENU.msi), click Run and then click Next.
- Click Modify from the ESET File Security Setup screen.
- Click the product component drop-down menu option next to Web and email, click Entire feature will be installed on local hard drive and then click Modify.
You will now see the Web access protection and Email client protection modules in the Setup → Computer section of EFSW.
b. If you are installing EFSW for the first time, follow the instructions below to enable the Web and email module. You can modify installed components anytime by running the installer. This can be done without a server restart. The GUI will restart and you will see only the components you chose to install.
Double-click the EFSW installer you downloaded (for example, efsw_nt64_ENU.msi), click Run and then click Next.
For illustrated instructions to download and install ESET File Security, see the following ESET Knowledgebase article:
- Choose Custom from the Setup type installation screen and click Next.
- Click the product component drop-down menu option next to Web and email, click Entire feature will be installed on local hard drive and then click Next.
- Click Install.
II. Disable the graphic user interface (GUI)
The steps in this section will disable the main program window from launching automatically at startup. However, you can still access the main program window at any time from the Start Menu.
Apply the ESET Remote Administrator (ERA) policy “File Security for Windows Server – Visibility silent mode” to enable silent mode on any server assigned to that policy. This has the effect of running the command “set ui ui gui-start-mode minimal” locally (* see below for descriptions of each mode).
- Click Admin → Groups → Group, or click the cogwheel
icon next to the group name, and select Manage Policies. - In the Policy application order window, click Add Policy. Select the check box next to the policy “File Security for Windows Server – Visibility silent mode” and click OK.
- Click Save.
Continue to part II below if you are using a Citrix server.
To see what policies are assigned to a particular group, select that group and click the Policies tab to view a list of policies assigned to the group. For more information about policies, see the Policies chapter in Online Help.
Check or Change your GUI Mode
If you want to find out what mode is currently used, run the following command in ESET Shell:
get ui ui gui-start-mode
The following commands will change the GUI mode you are using:
set ui ui gui-start-mode full
set ui ui gui-start-mode none
- Open ESET Shell by clicking Start → All Programs → ESET → ESET File Security (for Windows Server 2012, type ESET Shell into the Search field).
- Right-click ESET Shell and select Run as administrator from the context menu. If prompted, type in the username and password for the administrative account.
- Type the letter “x” (without quotes) to skip the help section.
- Type the following command:
set ui ui gui-start-mode none
- Press Enter and wait for the command to complete.
- Close the window.
Continue to part III below if you are using a Citrix server.
III. (only Citrix servers) Scan file execution events and local drives only
- Open ESET File Security by clicking Start → All Programs → ESET → ESET File Security → ESET File Security.
- Press the F5 key to open Advanced Setup.
- Click Real-time file system protection from the main menu on the left and expand Basic.
- Turn off the following four features by clicking the slider bars next to Network drives, File open, File creation and Removable media access and then click OK.
Continue to part IV below to add exclusions for a Citrix server.
IV. (only Citrix servers) Add needed exclusions
- Open ESET File Security by clicking Start → All Programs → ESET → ESET File Security → ESET File Security.
- Press the F5 key to open Advanced Setup.
- Click Antivirus from the main menu on the left, expand Basic and then click Edit in the Exclusions section.
