If Kaspersky Anti-Virus malfunctions, Kaspersky Lab specialists may request additional data to solve the issue, such as trace or dump files. If Microsoft Outlook is installed on the computer, the engineer may ask you to collect its log.
How to enable logging in MS Outlook
MS Outlook 2010
- Go to File > Options.
- Click Advanced in the left frame.
- In the right frame, check the Enable troubleshooting logging option in the Other section.
- Click OK.
- Restart MS Outlook.
MS Outlook 2007 and older
- Expand Tools > click Options.
- Open the Other tab.
- Click Advanced Options.
- Select the Enable logging (troubleshooting) option.
- Click OK twice.
- Restart MS Outlook.
Once this option is enabled, the application troubleshooting log starts wp-signup.phping all information about interaction between MS Outlook 2003 / 2007 / 2010 and a mail server each time a message is sent or received.
Please note
Do not leave logging enabled after troubleshooting. Otherwise, the log file will kconsume a lot of disk space.
How to find the log files on the computer
- For POP3, SMTP, and MAPI protocols:
%temp%\Outlook Logging\Opmlog.log
- For IMAP protocol:
%temp%\Outlook Logging\IMAP-usernamedomainname-date-time.log
Sometimes the data can be wp-signup.phped in the log only after MS Outlook is closed.
Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team
Editor by : BEST Antivirus KBS Team
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