The Android Debug Bridge (adb) tool (Kaspersky)

The Kaspersky support engineer may ask you to connect your devcie to the computer through the adb tool to diagnose the problem. Before using the tool, install the drivers to the computer. See below for instructions.

1. Download the DumpAndroidApps_en.zip archive.
2. Extract the files from the archive. For instructions, see this article.
3. Open the folder with extracted files.
4. In the context menu of the adb-setup-1.4.2.exe file, select Run as administrator.

5. Run the installation. Press Y, then press Enter on the keyboard for each request.

6. If Device driver installation wizard opens, click Next → Install → Finish.
7. Wait for the installation window to close.

1. Enable the USB Debugging mode on your mobile device. For instructions, see this article.
2. Connect the device via USB to the computer.
3. If the device requests permission for USB Debugging, click OK.

4. Open Control Panel. For instructions, see the Microsoft support site.
5. Go to the Hardware and Sound section.

6. Click Device Manager.

7. Make sure the adb device is in the list.

What to do in case of driver installation problems

If you see the Unknown device instead of adb or a yellow exclamation mark for adb:

1. Right-click the device and select Update Driver Software from the shortcut menu.
2. Select Browse my computer for driver software → Let me pick from a list of device drivers on my computer.
3. Select any vendor and model. Click Next.
4. Wait for the installation to complete.

1. Download the zip archive with the tool.
2. Extract the files to c:\adb. For instructions, see this article.
3. Enable the USB Debugging mode on your mobile device. For details, see this article.
4. Connect the device via USB to the computer.
5. If the device requests permission for USB Debugging, click OK.

6. Open the command line with administrator’s rights. For instructions, see this article.
7. Enter the command:

cd c:\adb

8. Press Enter on the keyboard.