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To identify the causes of Kaspersky applications’ malfunctioning, technical support may ask you to send them System Report or the system.log file.

 

How to get System Report on macOS 11.1

  1. In the upper-left corner, click Apple icon → About This Mac.

The Mac overview window on macOS Big Sur

  1. Click System Report.

Creating the report on macOS Big Sur

  1. Press Command + S on your keyboard.
  2. Type the name for the report, select the folder to save it and click Save.

Saving the System Report on macOS Big Sur

The System Report will be saved.

 

How to save the system.log file on macOS 11.1

  1. Open Finder.
  2. Go to Applications → Utilities → Console.

How to open the Console window on macOS Big Sur

  1. Select system.log and click File → Reveal in Finder in the upper-left corner.

The Reveal in finder option in the File menu

  1. Select the system.log file and drag and drop it to Desktop or any folder.

Saving the system.log file on macOS Big Sur

The system.log file will be saved.

 

How to get System Report on macOS 10.15, 10.14, 10.13, 10.12

  1. Click The Apple icon and select About this Mac.

The Mac menu

  1. Click System Report.

The Mac overview window

  1. Press Command + S on your keyboard.
  2. Type the name for the report, select the folder to save it and click Save.

Saving the System report

The system report has been saved.

 

How to save the system.log file on macOS 10.15, 10.14, 10.13, 10.12

  1. Open Finder.
  2. Go to Applications → Utilities → Console.

How to open the Console window

  1. Drag and drop the system.log item from the left frame to Desktop or any folder of your choice.

Saving the system.log file

The system.log file has been saved.
 

How to get System Report on OS X 10.11

  1. In the Menu bar, click the Apple menu and select About this Mac.

Get the report in Mac OS X 10.11

  1. In the Overview pane, click System Report.

Get the report in Mac OS X 10.11

  1. In the Menu bar, click Choose File → Save.

Saving the report on Mac OS X 10.11

  1. In the dialog box, specify the file name and the file location.
  2. Click Save.

Saving the report on Mac OS X 10.11

 

How to save the system.log file on OS X 10.11

  1. In Finder, click Apps → Utilities → Console.

Saving the report

  1. In the left part of the Console window, find the Files section and select system.log
  2. On the Menu Bar, click File -> Save a Copy As.

Saving the file through the file menu

  1. In the dialog box, specify the file name and the file location.
  2. Click Save.

Saving the file

 

How to get System Report on OS X 10.10 and 10.9

  1. Open Finder → Applications → Utilities.
  2. Double-click the item System Information.

  1. On the Menu Bar in the upper part of the screen, click File → Save.

  1. In the dialog box that opens next, specify the report name, its tags, and the location where it will be saved.
  2. Click Save.

 

How to save the system.log on OS X 10.10 and 10.9

  1. Open Finder → Applications → Utilities.
  2. Double-click the Console item.

  1. In the left part of the Console window, select system.log in the Files section.
  2. On the Menu Bar in the upper part of the screen, click File → Save a Copy As.

  1. In the dialog box that opens next, specify the filename, tags, and the location where the file will be saved.

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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