Issue
ESET business product no longer supported
This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated.
For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.
- Stop or restart the ESET Remote Administrator Server (ERAS) service
- SC Error Code: 11 is returned when you attempt to push install
- You are resetting the ESET Remote Administrator Console (ERAC) login password (ERA version 5)
- You are troubleshooting the ERA Web Console (6.x)
Solution
Use caution when restarting ERA Services
Always be careful when restarting the ERA Server or other ERA services. This action can:
- affect other users using the ERA Server
- interrupt running server tasks or postpone their execution (especially if throttling is used)
- lead to loss of unsaved settings or other unsaved information
- cause additional CPU and network load
Restart the ERA Service only if it is necessary.
Restart the service on Windows systems
Linux users, click here.
- Click Start → Run, type services.msc and then click OK.
- Windows 7/10/Server 2016 users: Click Start, type services.msc and press ENTER.
Windows 8/Server 2012 users: Click the Windows key
+ R, type services.msc and press ENTER.
Figure 1-1
- Locate the ESET Remote Administrator Server service in the Services window, right-click it and select either Stop or Restart from the context menu.
Figure 1-2
Restart the service on Linux systems
Different Linux distributions use various commands to start and restart services. Some distributions provide GUI tools for this purpose (for example, bum).
Most common commands for service management among Linux distributions are:
systemctlservice/etc/init.d/...
To restart the ERA Server on a Linux system, you must stop the service and thenstart it using commands such as the ones shown below:
systemctl start eraserver
systemctl stop eraserver
or
service eraserver start
service eraserver stop
or
/etc/init.d/eraserver start
/etc/init.d/eraserver stop
or
initctl start eraserver initctl stop eraserver
These examples can be modified to restart / start / stop other ERA services such as eraagent, eramdmcore or eraproxy.
To view a list of running programs, run top or htop (exit the program by typing q). If you want to find out which era components are running, run htop and then press the F3 key to search for the keyword era.
Root priviledges are required to run the command successfully. Use sudo or login as root. For example:
sudo systemctl start eraserver