If the Anti-Theft service is enabled on your Android phone and you change your SIM card, the phone will be locked. To unlock the phone please enter the PIN that you have set up when enabling the Anti-Theft service.
In the event that your phone is locked and you do not remember your PIN, please review the following steps below:
Using the previous SIM card
You may be able to unlock the phone by entering the previous SIM card:
- Please start the phone with the previous SIM card.
- Disable the SIM lock feature in AVG AntiVirus under Anti-Theft settings.
- Insert the new SIM card.
Via the “Forgot PIN” link
Note: Before going through the steps below, ensure that the phone can connect to the Internet. You can do this by either being in range of a known Wi-Fi network that you connected to previously, or by inserting a sim card with data capability. If the phone can not be connected to the Internet, the recommended solution is a factory reset. If you need assistance with performing a factory reset on your mobile phone, please contact the manufacturer.
- On the lock screen, click on Forgot PIN.
- An email will be sent to the email address registered with your AVG MyAccount.
- Open the email and click on the PIN reset link.
- A new website will open where you can reset your PIN.
- Use the new PIN to unlock your phone.
Via avgmobilation.com
Note: Before going through the steps below, ensure that the phone can connect to the Internet. You can do this by either being in range of a known Wi-Fi network that you connected to previously, or by inserting a sim card with data capability. If the phone cannot be connected to the Internet, the recommended solution is a factory reset. If you need assistance with performing a factory reset on your mobile phone, please contact the manufacturer.
- Visit www.avgmobilation.com and log in with your AVG MyAccount that you used when setting up the Anti-Theft service:
- Go to the Unlock tab on the website, and then click Unlock to unlock the device.
- Wait a few minutes for the phone to synchronize the new settings. Your phone will be unlocked then.
- Change the PIN again via www.avgmobilation.com to a more secure one, or disable the Device Lock and Device Administrator options in the Anti-Theft settings in AVG AntiVirus on your phone.
Important: Do not remove your device from the Remote Management at www.avgmobilation.com. Removing the device will keep it locked.
Source : Official AVGsa Website
Editor by : BEST Antivirus KBS Team