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After installing or upgrading AVG AntiVirus or AVG Internet Security on a Mac that is running macOS version 10.13 (High Sierra) or higher, you need to allow permissions so that your AVG product can fully protect your system. The AVG setup wizard guides you through this process. For detailed instructions, refer to the steps in this article.

NOTE:You need to allow permissions if you see any of the following messages in your AVG product:

  • You are not (fully) protected
  • To turn on this shield, you need to first allow us to protect you

Allow protection

Allowing permissions enables AVG to protect your Mac using the real-time protection features.

  1. Click Fix all to open the AVG setup wizard.
  2. Click Open privacy preferences.
  3. Select the General tab in the Security & Privacy preferences window.
  4. If your settings are locked, click the lock icon, then enter your Administrator Password and click Unlock.
  5. Click Allow.
  6. In the AVG setup wizard, click Continue.

The necessary permissions are granted. If you are using macOS 11 (Big Sur), the AVG setup wizard prompts you to add DNS proxy configurations. If you are using macOS 10.15 (Catalina) or lower, the AVG setup wizard prompts you to allow full disk access.

Add DNS proxy configurations

Adding a DNS proxy to your Mac enables AVG to actively monitor websites for threats while you browse the internet.

  1. Click Open confirmation dialog.
  2. Click Allow.
  3. ClickContinue.

The necessary DNS proxy configurations are added. Continue with the steps below to allow full disk access.

Allow full disk access

Allowing full disk access enables AVG to scan your entire Mac for hidden threats.

  1. In the AVG setup wizard, click Open privacy preferences.
  2. Ensure the Privacy tab and Full Disk Access are selected.
  3. If your settings are locked, click the lock icon, then enter your Administrator Password and click Unlock.
  4. Select your AVG product using either method below:
    1. Tick the box next to your AVG product.
    2. Click the + icon, then select your AVG product, and click Open.
  5. If prompted, click Quit Now.
  6. Click Continue.
  7. Click Got it.

Full Disk Access is granted for your AVG product. All necessary permissions are now enabled.

Troubleshooting

In some cases, a problem with macOS prevents enabling the necessary permissions. This mainly affects macOS 10.13 High Sierra and macOS 10.14 Mojave. If you are unable to allow the permissions as described in this article, try one of the troubleshooting options below:

Update macOS

Updating to macOS 10.15 Catalina or macOS 11 Big Sur should resolve the issue. For instructions, refer to the following Apple Support article:

Reinstall macOS

For instructions to reinstall your macOS, refer to the following Apple Support article:

Fix manually (advanced users)

If updating or reinstalling macOS is not possible for you, you can try to fix the issue manually by following the instructions below. These steps were reported on the White Hat Mac website, where you can read more about the issue and proposed solution:

Based on the White Hat Mac article, we recommend first identifying which directory is affected by the issue, before fixing the access rights.

Identify affected directory

  1. Click Go on the left side of the Apple menu bar, then select Utilities.
  2. Double-click Terminal in the Utilities window.
  3. In the Terminal window, type:ls -alO /Library/StagedExtensions

    Ensure you have correctly entered the command, then press Enter.

  4. In the output, check for the following code:[email protected] 4 root wheel restricted

    If you see only [email protected] 4 root wheel without the restricted text, then the Staged Extensions directory is affected and you can try to fix the access rights for this directory.

    If you see no such file or directory, continue with the steps below to check the Kernel Extension Management directory.

  5. In the Terminal window, type:ls -alO /private/var/db/KernelExtensionManagement/

    Ensure you have correctly entered the command, then press Enter.

  6. In the output, check for the following code:[email protected] 4 root wheel restricted

    If you see only [email protected] 4 root wheel without the restricted text, then your Kernel Extension Management directory is affected and you can try to fix the access rights for this directory.

Fix access rights

IMPORTANT:The instructions below require executing a command in recovery mode and are intended only for advanced users. Customizations of your system settings, missing a step, or performing a step incorrectly can change a system setup that could prevent your Mac from starting properly and you could suffer a potential loss of data. Use these instructions at your own risk!
  1. Click the Apple icon on the left side of the Apple menu bar, then select Restart… and click Restart to confirm.
  2. Immediately hold down the ⌘ Command key and R key simultaneously until you see the Apple logo.
  3. When the macOS Utilities window appears, click Utilities in the Apple menu bar, then select Terminal.
  4. In the Terminal window, type the relevant code below according to which directory was missing the restricted tag:
    • Staged Extensions:chflags restricted /V*/*/private/var/db/StagedExtensions
    • Kernel Extension Management:chflags restricted /V*/*/private/var/db/KernelExtensionManagement

    Ensure you have correctly entered the command, then press Enter.

  5. Click the Apple icon on the left side of the Apple menu bar, then select Restart.

You should now be able to allow all permissions by following the instructions in this article. If you continue to experience problems, contact AVG Support.

Source : Official AVG Brand
Editor by : BEST Antivirus KBS Team

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