Devices running Android 6.0 or later can be configured with multiple user accounts. These accounts include the owner profile account, user account, and guest account. By default, these devices have an owner profile account. If needed, you can create a new user account or a guest account to share the device with other members.

If your children use any of these devices, their activities are monitored only if Norton Family is installed on the account that they use to login to the device. Moreover, if your children use owner profile account to login to their device, they can easily create a new user account or guest account and switch to these accounts to do their online activities. In this case, Norton Family cannot monitor their activities as it is installed only on the owner profile.

Likewise, when your child’s device is upgraded to Android 6.0 or later, you get the owner profile account, and all the installed apps, including Norton Family, will be part of this profile. So, it is required that you install Norton Family on the user account that your child uses to login to the device and you prevent your children from creating new user accounts, including guest account. For more information, read Prevent your child from creating new user accounts on Android 6.0 or later devices.

Norton Family requires certain app permissions on your child’s device to prevent your child from circumventing Norton Family protection. So, ensure that you have turned on the required permissions before handing over the device to your child. You will be notified if these permissions are turned off by your child or by the device itself. In such case, turn on the required permissions again for continued protection.

Norton Family requires the following permissions:

Device Admin, Accessibility, App Usage Access, Display over other Apps, Location, and Phone.

App and time supervision require a few options in the Settings app to be turned on always. Ask your child not to turn off these options. If your child still accesses the Settings app and turns off these options, you can block the Settings app using Norton website or Norton Family parental control app for Android.

To enable the Settings app again, follow the same steps as below but turn off blocking.