Applies to: Sophos Home for MacOS 10.15.4+ What’s happening: MacOS customers running Catalina MacOS 10.15.4+ will receive the following message: Legacy System Extension Existing software on your system loaded a system extension signed by “Sophos”, which will be incompatible with a future version of macOS. This is related to changes that took place in macOS […]
This article applies to: Sophos Home for macOS 10.15 Catalina What’s changed with Catalina MacOS? After completing the Sophos Home installation , or upgrading to Catalina 10.15, macOS users will need to perform additional steps in order to allow Sophos Home to fully protect their systems (especially to run Scans, and automatically remove malware from user folders), […]
Applies to: Sophos Home for macOS Note: Before installing Sophos Home, make sure that your computer meets the system requirements for installing Sophos Home. Video instructions New users – step by step installation Please review our currently supported OS list: System requirements and End of support for older macOS versions for compatibility concerns. Access the Sophos Home page Click the “Download Now” button […]
This article applies to macOS customers using Apple M1 Chip systems. What are M1 Silicon computers? Apple has released M1 Chip (ARM) equipped computers, which bring significant architecture changes (known as Apple Silicon). Among them, these devices will run (at minimum) macOS11 Big Sur, and handle tasks differently than previous Apple systems. Those hardware and OS […]
Applies to: Sophos Home macOS 11 – Big Sur What’s happening You are prompted to allow SophosWebNetworkExtension / SophosNetworkExtension (if running 10.0.4a1) system extension to add proxy configurations after installing Sophos Home. This extension must be allowed to provide the functionality of Sophos Home’s Web protection features like Web Filtering. Video steps: Note: If this system extension is not […]
Applies to: Sophos Antivirus Classic Home Edition – What’s happening The latest update for Sophos Antivirus for Mac Classic Home Edition will prompt a message informing users that the product is being discontinued, as it has reached its end of life. This means it will no longer receive product updates, or virus database updates. The message […]
This article covers how to protect your Mac with Sophos Home after installing or upgrading macOS 11 Big Sur. Installation videos Installation Post Installation – Allowing the Network Extension Step-by-step guide The installation/upgrade process involves 4 steps: Enabling System Extensions As the update/installation progresses, pop-up notifications will inform you if any extensions need to be […]
This article covers how to protect your Mac with Sophos Home after installing or upgrading macOS 12, Monterey (released on October 25th 2021). Sophos Home version 10.2.2 or higher is required to protect macOS 12 systems. See release notes: Mac 10.2.2 – October 21, 2021 Installation videos The installation process involves 4 steps – Refer […]
I have a Windows computer On your keyboard, press Windows key + R to open the Run window. Type msinfo32 then click OK.. The System Information window opens. This shows information about your computer including the operating system and the system type of your computer. I have a Mac From the Mac menu bar, click on the Apple icon. Select About This Mac. The About This […]
Applies to Sophos Home for Windows and MacOS This article covers how to troubleshoot situations in which Sophos Home is installed on a Windows or MacOS device but does not appear on the Sophos Home Dashboard. Causes The usual causes for a computer not showing in the Sophos Home dashboard are: 1. The Sophos […]