Applies to: Sophos Home for Windows Sophos Home is integrated with Windows Defender Security Center and will trigger actions needed in it when certain scenarios occur: 1) An update hasn’t been received for 7 days 2) On-Access protection is turned off Example of needed actions: What to do: Scenario 1) An update hasn’t been received for […]
Sophos Home will block bad websites known to contain malware. On some occasions, customers may need to turn off this feature for troubleshooting purposes. Note: This feature is on by default and should only be disabled temporarily for testing or configuration. Access your Sophos Home dashboard -If you do not have an account, use SSO instead. If you […]
Applies to: Sophos Home for MacOS Users may disable automatic removal of malware and temporarily place the items in quarantine instead. This provides the user the option of whether or not they want to remove the perceived threat. Disabling Automatic Threat Cleanup: To disable automatic Threat Clean Up, Toggle the Selector switch off by toggling […]
Applies to: Sophos Home for Windows Privacy Protection is a Sophos Home Premium feature that protects against unwanted use of the webcam. When the camera is in use, Sophos Home notifies the user for awareness purposes, there will be no dashboard alert for these messages. Depending on the type of application, users may also be required […]
This article covers how to change the language in your Sophos Home Dashboard Steps to change the Dashboard’s language Log in to your Sophos Home Dashboard (if you do not have an account, follow these steps create a Sophos Home account ) Click on your email, on the upper right of the dashboard, select My Account. Enter your Sophos Home account […]
Direct Access or Single Sign On (SSO) provides a quick way to access your Sophos Home dashboard directly from a PC/Mac that is protected with Sophos Home. Note: Direct access will become the primary method to recover your account if you have enabled MFA and have lost access to your authenticator, as this will not require to […]
Applies to Sophos Home running Windows 10 computers . This article describes the Sophos AMSI Protection feature, which is included for Sophos Home Windows 10 users. What is Sophos AMSI Protection? Does it protect against packed/encoded/encrypted scripts built in just-in-time memory? What data is collected by the Sophos Antimalware Scan Interface (AMSI) Protection? How can […]
Applies to Android and iOS devices This article covers how to uninstall the free Sophos Intercept X for Mobile application for Sophos Home customers. For additional information regarding what is Sophos Intercept X for Mobile and support for Sophos Home premium users, please visit Sophos Intercept X for Mobile – Guide for Sophos Home customers Uninstalling […]
Applies to Android and iOS devices This article covers how to install the free Sophos Intercept X for Mobile application for Sophos Home customers. For additional information regarding what is Sophos Intercept X for Mobile and support for Sophos Home premium users, please visit Sophos Intercept X for Mobile – Guide for Sophos Home customers Installing […]
Applies to: Sophos Home -Mac Mojave OS +. MacOS users may receive a calendar / contacts permission request at the time of installing Sophos Home, if they have setup their contacts and calendar on their macs. This behavior occurs due to the way that Apple Gatekeeper (Click here for more information) works; the Sophos Installer is required […]