Applies to: Sophos Home Premium and Trial – (Windows) What are local exclusions/Exploit related exclusions, and when to use them Applications that present incompatibility issues with Sophos Home Exploit protection may be added to local exclusions/exploit dashboard exclusions to allow them to run. Additionally, installation failures for trusted software can sometimes be resolved by temporarily […]
Applies to: Sophos Home Premium (Windows) only Customers running Sophos Home are protected by its real-time features, which will detect and stop threats as they try to access their systems. However, if an infection is suspected, or after having cleared a threat, customers may run a manual scan to ensure the system is healthy again. […]
Applies to: Sophos Home for Windows Customers running Sophos Home are protected by its real-time features, which will detect and stop threats as they try to access their systems. However, if an infection is suspected, or after having cleared a threat, customers may run a manual scan to ensure the system is healthy again. Running a […]
Applies to: Sophos Home for MacOS Computers running Sophos Home are protected by real-time features which will detect and stop threats as they try to access the system. If an infection is suspected, or if a threat was recently cleared, a manual scan can be performed to ensure the system is healthy. Running a full system […]
Applies to: Sophos Home for MacOS What is a Fast Scan, and what does it do? The Sophos Home Mac fast scan is a default scan that targets the key system folders and areas where threats may be found. It does not target any other locations than the ones found here. Computers running Sophos Home are protected […]
Applies to: Sophos Home for Windows and MacOS Important: exclusions are added at your own risk. We recommend submitting a sample to Sophos Labs if you are unsure whether a file safe to exclude : Sophos- Submit a Sample Files, folders, websites or applications added to exceptions will not be checked for threats by the antivirus scanner. This […]
This article describes how to allow, warn, or block access to websites based on their category, using Web Filtering. Sophos Home allows users to control website access on every computer, based on categories. Once Web filtering options are set, the computer will block, warn* or allow categorized websites as desired. Note: Web filters are applied per computer, […]
Applies to: Sophos Home for Windows and MacOS Webcam protection (available on Windows and Mac) is a Sophos Home feature that alerts you of unwanted use of your webcam. This feature is enabled by default. Mic protection (available on Mac only) is a Sophos Home feature that alerts you of unwanted use of your microphone. This feature […]
Applies to: Sophos Home for Windows Sophos Home is integrated with Windows Defender Security Center and will trigger actions needed in it when certain scenarios occur: 1) An update hasn’t been received for 7 days 2) On-Access protection is turned off Example of needed actions: What to do: Scenario 1) An update hasn’t been received for […]
Sophos Home will block bad websites known to contain malware. On some occasions, customers may need to turn off this feature for troubleshooting purposes. Note: This feature is on by default and should only be disabled temporarily for testing or configuration. Access your Sophos Home dashboard -If you do not have an account, use SSO instead. If you […]