How to get trace files Click the Support icon in the lower-left corner of the Kaspersky Small Office Security main window. If you have any difficulties opening the application, see this guide. Click Support Tools. In the Traces section, select the type of events to trace. The technical support engineer will tell you which type to select. Errors Important […]
How to get trace files Click the Settings icon in the lower-left corner of the Kaspersky Small Office Security main window. Click Support Tools. If the Technical Support specialist hasn’t specified otherwise, switch the Enable application traces toggle to the “on” position and click Save. Restart the computer. Restarting is mandatory, unless a Technical Support specialist stated otherwise. Reproduce the problem. […]
You can enable traces in Kaspersky Embedded Systems Security 1.1 the following ways: Through Kaspersky Security Console To enable traces through the console of Kaspersky Embedded Systems Security 1.1: Expand the properties of the Kaspersky Security node. Open the Malfunction diagnosis tab. Select the check boxes Write debug information to trace file and Create crash dump file and specify the path to […]
The article concerns: Kaspersky Embedded Systems Security 2.2 Kaspersky Embedded Systems Security 2.0 Kaspersky Embedded Systems Security 2.1 You can enable traces in Kaspersky Embedded Systems Security 2.0 in the following ways: Through Kaspersky Security Console To enable traces through the console of Kaspersky Embedded Systems Security 2.0: Open the Kaspersky Embedded Systems Security […]
To collect logs of Kaspersky SafeBrowser for iOS or MDM profile installed on your mobile device using Xcode package: Install Xcode. Connect your device (iPhone, iPad, or iPod touch) to your Mac through USB. Select Trust this computer on the iPhone pop-up request. Start Xcode and go to Window → Devices and Simulators. Select your and reproduce the problem. Press the arrow button and download the logs. […]
This article concerns: Kaspersky Security Center 13 (version 13.0.0.11247) Kaspersky Security Center 12.2 (version 12.2.0.4376) Kaspersky Security Center 12 (version 12.0.0.7734) Kaspersky Security Center 11 (version 11.0.0.1131) Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0) To diagnose problems in operation of the following servers: Exchange MDM: get the traces of its connector operation. For […]
This article concerns the following versions of Kaspersky Endpoint Security 10 for Mac: Service Pack 2 Maintenance Release 1 (version 10.2.1.319); Service Pack 2 (version 10.2.0.267); Service Pack 1 (version 10.1.0.622). When you create a request to Kaspersky technical support, you might need a trace file for the support engineers to follow the instruction execution […]
This article concerns: Kaspersky Endpoint Security 11.1.0 for Mac (version 11.1.0.210) Kaspersky Endpoint Security 11.0.1 for Mac (version 11.0.1.753) Kaspersky Endpoint Security 11.0.0 for Mac (version 11.0.0.501) After you create a request to Kaspersky support engineers, they may ask you to send trace files. Trace files contain records of all application’s actions, which allows the […]
This article concerns Kaspersky Endpoint Security 10 for Windows: Service Pack 2 Maintenance Release 4 (version 10.3.3.304) Service Pack 2 Maintenance Release 3 (version 10.3.3.275) Service Pack 2 Maintenance Release 2 (version 10.3.0.6294) Service Pack 2 Maintenance Release 1 (version 10.3.0.6294) Service Pack 2 (version 10.3.0.6294) After the installation of Kaspersky Endpoint Security 10 for […]
This article concerns: Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394) Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590) Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233) Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773) Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254) Kaspersky Endpoint Security 11.1.1 for Windows (version 11.1.1.126) Kaspersky Endpoint Security 11.1.0 […]