This article concerns Kaspersky Endpoint Security 11 for Windows. When creating the request to technical support, you should attach the trace file. Trace files are used by Technical Support for diagnostic purposes. They contain all steps of application commands execution written to the file and helps detect the step on which the problem occurs. How […]
In order to process requests, Kaspersky Lab technical support may require reports on how the application’s components are functioning. These reports are called trace files. We do not recommended following the instructions below without first consulting a technical support specialist. If enabled accidentally, tracing can lead to disk space shortage. How to get trace […]
Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files. To collect traces in Kaspersky Password Manager for Windows: Open Kaspersky Password Manager and enter the main password. Click Additional → Settings. Go to the Advanced section and select the Log application events checkbox. Reproduce the error. Disable tracing. To do so, clear […]
If your operating system or applications on your computer are running slowly, you can increase your system’s performance with Kaspersky Small Office Security. Click the settings icon in the lower left corner of the Kaspersky Small Office Security main window. To learn how to open the main application window, see this article. Click Performance. Select the checkboxes: […]
If your operating system or the applications on your computer are running slowly, you can increase your system’s performance with Kaspersky Security Cloud. In the main window of Kaspersky Security Cloud, click . To learn how to open the main application window, see this article. Go to the Performance section and select the following checkboxes: Disable scheduled scan tasks […]
To avoid slowing down the performance of your computer when Kaspersky Total Security 2018 is running, adjust the application settings: To do it: In the main window of Kaspersky Total Security 2018, click the gear button . If you have problems opening the application window, see this guide. Go to the Performance section and do the following adjustments: Select […]
If your operating system or the applications on your computer are running slowly, you can increase your system’s performance with Kaspersky Total Security. In the main window of Kaspersky Total Security, click . To learn how to open the main application window, see this article. Go to the Performance section and select the following checkboxes: Disable scheduled […]
To avoid slowing down the performance of your computer when Kaspersky Internet Security 2018 is running, adjust the application settings: To do it: In the main window of Kaspersky Internet Security 2018, click the gear button . If you have problems opening the application window, see this guide. Go to the Performance section and do the following adjustments: Select […]
This article concerns Kaspersky Endpoint Security 10 for Windows: Service Pack 2 Maintenance Release 4 (version 10.3.3.304) Service Pack 2 Maintenance Release 3 (version 10.3.3.275) Service Pack 2 Maintenance Release 2 (version 10.3.0.6294) Service Pack 2 Maintenance Release 1 (version 10.3.0.6294) Service Pack 2 (version 10.3.0.6294) Service Pack 1 Maintenance Release 4 (version 10.2.6.3733) To […]
This article concerns: Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394) Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590) Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233) Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773) Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254) Kaspersky Endpoint Security 11.1.1 for Windows (version 11.1.1.126) Kaspersky Endpoint Security 11.1.0 for Windows (version 11.1.0.15919) Kaspersky Endpoint Security 11.0.1 for Windows […]