Kaspersky Update Utility 3.0 features the functionality of creating detailed logs (trace files) of the utility work. A trace file is required for troubleshooting the issues that may occur when using the utility (when downloading updates or modules). To generate a trace file, do the following: Via the graphic interface: Run UpdateUtility-Gui. In the main application window, […]
Kaspersky Update Utility 3.0 has a feature of creating detailed reports (trace files). Trace files are required for detecting technical problems with the utility and for troubleshooting. How to create trace files Using graphical interface Run UpdateUtility-Gui.exe. In the main application window, click Settings. In the Settings window, go to the General tab and select the check box Enable trace. Click OK. The trace file trace.log will be […]
This article concerns: Kaspersky Web Traffic Security 6.1 (version 6.1.0.4762) Kaspersky Web Traffic Security 6.0 (version 6.0.0.1545) After you create a request to Kaspersky support engineers about a problem with Kaspersky Web Traffic Security 6.x, they may ask you to send trace files. Trace files contain records of all application’s actions, which allows the engineers […]
How to get trace files for File Anti-Virus By default, the File Anti-Virus component of Kaspersky Security for Virtualization 4.0 Agentless writes the information about the trace file into syslog. The trace file is saved to /var/log/ksv. To enable traces: Open the ksv.cfg configuration file for editing by executing the command: mcedit /etc/opt/kaspersky/ksv/ksv.cfg In the [process] section, set […]
You can get trace files of Kaspersky Security for Virtualization 4.0 Light Agent in one of the following ways: Through the registry editor (Light Agent for Windows) Make sure your user account has administrator permissions. Download the KSVLA4_TRACE.zip archive and extract the files from it (for example, using WinZip). Do the following: For 32-bit operating systems: Run Trace_ON_x32.reg […]
How to create trace files for File Anti-Virus By default, the File Anti-Virus component writes trace files to syslog. To enable tracing: Open the ksv.cfg configuration file for editing by executing the command: mcedit /etc/opt/kaspersky/ksv/ksv.cfg In the [process] section, set the value trace-level = 1000. To save the changes, press F2 on the keyboard. Restart […]
The article concerns Kaspersky Security for Virtualization Light Agent version 5.0. In some cases, technical support engineers may ask you to send trace files so that they can identify the cause of the issue. You can get trace files of Kaspersky Security for Virtualization 5.0 Light Agent in one of the following ways: Through […]
This article concerns Kaspersky Security Center 10: Service Pack 3 (version 10.5.1781.0) Service Pack 2 Maintenance Release 1 (version 10.4.343.0) To troubleshoot issues with Kaspersky Security Center 10 components, Kaspersky Lab technical support specialists may request trace files for the component that is malfunctioning. Make sure your user account has administrator privileges. You can get trace […]
This article concerns: Kaspersky Security Center 13 (version 13.0.0.11247) Kaspersky Security Center 12 (version 12.0.0.7734) Kaspersky Security Center 11 (version 11.0.0.1131) When creating a request to Kaspersky technical support, you may be asked to collect and attach trace files. Trace files contain records of all application’s actions, which allows to find the step at which […]
The article concerns Kaspersky Security for Windows Server version 10.1.0.622, 10.1.1.746 and 10.1.2.996. You can enable traces in Kaspersky Security 10 for Windows Server in the following ways: Through the console To collect traces for Kaspersky Security 10 for Windows Server through the console: Run the console and open the properties of the Kaspersky Security node. […]