How to get trace files Click the Settings icon in the lower-left corner of the Kaspersky Small Office Security main window. Click Support Tools. If the Technical Support specialist hasn’t specified otherwise, switch the Enable application traces toggle to the “on” position and click Save. Restart the computer. Restarting is mandatory, unless a Technical Support specialist stated otherwise. Reproduce the problem. […]
You can enable traces in Kaspersky Embedded Systems Security 1.1 the following ways: Through Kaspersky Security Console To enable traces through the console of Kaspersky Embedded Systems Security 1.1: Expand the properties of the Kaspersky Security node. Open the Malfunction diagnosis tab. Select the check boxes Write debug information to trace file and Create crash dump file and specify the path to […]
The article concerns: Kaspersky Embedded Systems Security 2.2 Kaspersky Embedded Systems Security 2.0 Kaspersky Embedded Systems Security 2.1 You can enable traces in Kaspersky Embedded Systems Security 2.0 in the following ways: Through Kaspersky Security Console To enable traces through the console of Kaspersky Embedded Systems Security 2.0: Open the Kaspersky Embedded Systems Security […]
To collect logs of Kaspersky SafeBrowser for iOS or MDM profile installed on your mobile device using Xcode package: Install Xcode. Connect your device (iPhone, iPad, or iPod touch) to your Mac through USB. Select Trust this computer on the iPhone pop-up request. Start Xcode and go to Window → Devices and Simulators. Select your and reproduce the problem. Press the arrow button and download the logs. […]
This article concerns: Kaspersky Security Center 13 (version 13.0.0.11247) Kaspersky Security Center 12.2 (version 12.2.0.4376) Kaspersky Security Center 12 (version 12.0.0.7734) Kaspersky Security Center 11 (version 11.0.0.1131) Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0) To diagnose problems in operation of the following servers: Exchange MDM: get the traces of its connector operation. For […]
This article concerns the following versions of Kaspersky Endpoint Security 10 for Mac: Service Pack 2 Maintenance Release 1 (version 10.2.1.319); Service Pack 2 (version 10.2.0.267); Service Pack 1 (version 10.1.0.622). When you create a request to Kaspersky technical support, you might need a trace file for the support engineers to follow the instruction execution […]
The article concerns Kaspersky Security Cloud for Mac — Family and Personal. If Kaspersky Security Cloud for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Security Cloud for Mac. If the issue persists after reinstallation, collect trace files and send them to technical […]
Restart the application In the Mac OS X menu, click the Kaspersky icon and select Quit in the context menu. In Finder select Applications → Kaspersky Internet Security. If nothing changes after you have restarted the application, restart your computer: In the OS X menu, select Restart. Reinstall the application If nothing changes after you have restarted your […]
If Kaspersky Internet Security 18 for Mac functions incorrectly: Restart Kaspersky Internet Security 18 for Mac. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security 18 for Mac. If the issue persists after reinstallation, collect trace files and send them to Technical Support. How to restart the […]
If Kaspersky Internet Security 19 for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security 19 for Mac. If the issue persists after reinstallation, collect trace files and send them to Technical Support. How to restart the application Click on the […]