This article concerns: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Total Security Kaspersky Small Office Security A website opens slowly If the Protected Browser works slowly: Restart Protected Browser. If restarting the browser did not help, try restarting the Kaspersky application. If this did not help, restart the computer. If the issue persists, send […]
If you choose to give us feedback about Safe Money and help us improve the service, Kaspersky Lab will collect the following information: Feedback information you have provided Your operating system and its version The installed application and its version Browser you are using and their versions In some cases, we may collect visited URLs […]
To troubleshoot issues with your network connection, Kaspersky Technical Support may require the network traffic logs collected in the Wireshark application. To get the logs: Download and install the application from the WireShark website. Open the application and click . Select the interface for log collection and click Start. Reproduce the problem. Click . Select File → Save As and save the logs […]
After you have sent a request to Technical Support, Kaspersky Lab engineers can ask you to collect logs of your Android smartphone. By default, log files are inaccessible. To get access, allow USB debugging. How to allow USB debugging To collect the information you need, allow USB debugging for programmers. By default, USB debugging […]
If you did not find a solution to your issue on the FAQ page, in the Knowledge Base, Online Help or Community, contact Kaspersky technical support in one of the following ways: Send a request with a detailed description of the issue If you use a solution for home or mobile, send a request through My Kaspersky. See the Online Help page for […]
In case of issues with a Kaspersky Lab app, technical support engineer may ask you to send a bug report to find the causes of the problem. To create a bug report: The steps may differ depending on Android version and device model. Open the device settings. Tap About. Tap Build number 7 times to unlock Developer options. […]
To provide you with the easiest way to send logs to Kaspersky Technical Support, we have created a Windows script called Log Collector, which automates the collection process. 1. Run Log Collector Click on the Download button, and then click Open. A window will open with a single file in it named KL_Log_Collector4. Double-click the file to start the script. If prompted, allow the script […]
If Kaspersky Anti-Virus malfunctions, Kaspersky Lab specialists may request additional data to solve the issue, such as trace or dump files. If Microsoft Outlook is installed on the computer, the engineer may ask you to collect its log. How to enable logging in MS Outlook MS Outlook 2010 Go to File > Options. Click Advanced in the left frame. In the right […]
To start working with Process Monitor, download and unpack an archive with the application. Make sure that the current user account has administrator privileges. Collecting a system events log Close all unused applications. Run Procmon.exe. Logging will start automatically. Minimize Process Monitor and reproduce the issue. Maximize Process Monitor and uncheck the option File -> Capture Events. Event logging will stop. Select the menu item File -> Save. […]
If a Kaspersky application failed to detect a spam email or an email was falsely identified as spam, you can contact the Anti-Spam Lab. We will analyze all provided examples and use them to improve spam recognition technologies in our applications. What to do if a Kaspersky application failed to detect a spam email […]