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After you have sent a request to Technical Support, Kaspersky Lab engineers can ask you to collect logs of your Android smartphone. By default, log files are inaccessible. To get access, allow USB debugging.

 

How to allow USB debugging

To collect the information you need, allow USB debugging for programmers. By default, USB debugging is not allowed. To get access:

  1. In the Settings menu tap About (or the like).

Image: About the device

  1. In the Built number (it can be found, for example, in More).

Image: Built number

  1. Tap Build number multiple times, until you see “You Are Now a Developer”.

Image: Enable the developer options menu

  1. Check if there now is a Developer options menu item.

Image: Developer options in the Settings menu

  1. Go to the Developer options check the USB debugging box, and then confirm your intention to enable it.

Image: Allow USB debugging

 

How to get a log file

  1. Install the adb tool drivers to your computer and connect your smartphone to the computer through the adb tool. For instructions, see this article.
  2. To start collecting logs, run the command:

adb logcat –v threadtime > c:\log.txt

  1. Run the application on the mobile device and reproduce the error.
  2. To stop collecting logs, click on the command line window and press Ctrl+C on the keyboard.

Image: the command line window

  1. In the root directory of the disk C:, find the log.txt. file.

Image: the C: folder window with a log file

The log file will be created.

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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