If Kaspersky Internet Security for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security for Mac. If the issue persists after reinstallation, collect trace files and send them to technical support. How to restart the application Click the menu icon and select Quit. […]
If Kaspersky Internet Security for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security for Mac. If the issue persists after reinstallation, collect trace files and send them to technical support. How to restart the application Tap the menu icon and select Quit. […]
In order to process requests, Kaspersky Lab technical support may require reports on how the application’s components are functioning. These reports are called trace files. We do not recommended following the instructions below without first consulting a technical support specialist. If enabled accidentally, tracing can lead to disk space shortage. How to get trace […]
Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files. We do not recommended following the instructions in this article without first consulting with a technical support engineer. If enabled accidentally, trace collection may account for disk space shortage. How to get trace files In […]
Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files. To collect traces in Kaspersky Password Manager for Windows: Open Kaspersky Password Manager and enter the main password. Click Additional → Settings. Go to the Advanced section and select the Log application events checkbox. Reproduce the error. Disable tracing. To do so, clear […]
How to get trace files In the main window of Kaspersky Security Cloud, click Support. To learn how to open the main application window, see this article. Click Support Tools. In the Traces section, select the type of events to trace. The technical support specialist will tell you which type to select. Errors Important Recommended All If the […]
The article refers to Kaspersky Security Cloud — Family, Personal, and Free. Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files. We do not recommended following the instructions in this article without first consulting with a technical support specialist. If enabled accidentally, trace collection may […]
How to get trace files In the main window of Kaspersky Security Cloud, click . If you’re not sure how to open the application, see this article. Click Support Tools. If the technical support engineer did not specify which events to trace, click the Enable application traces switch and click Save. Reboot the computer. Computer reboot is required unless the support […]
Kaspersky Lab technical support specialists might request reports on the activity of the application’s components. These are called trace files. We do not recommended following the instructions in this article without first consulting with a technical support specialist. If enabled accidentally, trace collection may cause disk space shortage. How to get trace files In […]
Kaspersky Lab technical support specialists might request reports on the activity of the application’s components. These are called trace files. We do not recommended following the instructions in this article without first consulting with a technical support specialist. If enabled accidentally, trace collection may cause disk space shortage. How to get trace files In […]