This article will help you to configure the Security Clients to contact the ManagementServer or secondary server via its IP address or Fully Qualified Domain Name (FQDN) instead of its hostname. By default the Security Client contacts the server via its hostname. This requires Domain Name Resolution to work between the client and the server. […]
This article will detail the functioning of the Security Status of a G DATA Security Client, visible from the G DATA Administrator interface. To show the Security Status of a G DATA Security Client, proceed as follows: Open G DATA Administrator. Using the client tree on the left hand side, select a client or group of clients. […]
This article will help you to change the server to contact by a Security Client after it has already been installed. In order to allow a Security Client to connect to a different ManagementServer or subnet server than the one it was originally assigned to, you will have to change a couple of registry values […]
This article will show you how to take debug logs of ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client in case of technical issues. For any issue with the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client, we’ll need general client communication logs to identify the issue. Furthermore we’ll need […]
This article will show you how to take debug logs of the G DATA Security Client in case of unidentified technical issues related to client-server communication. For any other technical issue, contact G DATA Support to get the relevant logging procedure. All of the following has to be done on the computer where the Security […]
This guide explains how to solve a possible issue causing the Engine B of G DATA clients to not update. Background information: On 24 October 2016, a signature update replaced the G DATA engine (Engine B) with a new version (GDAV.dll). As part of the update, the code signing certificate that we use to sign […]
This article will help you to reinstall G DATA Mobile Internet Security on your Android device (such as your phone or tablet). Step 1. You will first have to remove the program from your Android device. The following article will guide you through the removal process: How to remove G DATA Mobile Internet Security Step 2. You can […]
This article will show you how to solve a particular technical issue resulting in the service “G DATA Security Client” not being able to start on a Business client computer with the following error message: “Error 1: Invalid function”. This is a rare issue which could happen after a software update to 14.0.1.122, resulting in […]
Mit dem G DATA Meltdown & Spectre Scanner überprüfen Sie, ob Ihr System bereits hinreichend gegen diese Angriffe geschützt ist. The Meltdown and Spectre vulnerabilities affect nearly every computer. To let you easily check your system, we developed G DATA Meltdown & Spectre Scanner for you. Click here to download G DATA Meltdown & Spectre Scanner and proceed as follows: Step 1: Doubleclick […]
Information about the retirement of the app Dear Secure Chatters, The best possible quality in our services and products is our aspiration. Unfortunately we will not be able to ensure this accustomed high standard in our G DATA Secure Chat app in the future. With a heavy heart we decided to turn off the chat […]