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You see this message while using Trend Micro Privacy Scanner: Why did this happen? Something unexpected happened with your browser or with the Social Networking site you are checking. What should I do next? Make sure that your computer can connect to the Internet. Do not close any browser tabs Privacy Scanner opened until it has […]
You see this message while using Trend Micro Privacy Scanner: Why did this happen? You signed in into your Google Account on the Google Chrome browser. What should I do next? Sign out your Google Account from the Google Chrome browser and try using the Privacy Scanner again. Related Info “Something Went Wrong” error How Privacy Scanner works […]
The see this error message pop up when using the Privacy Scanner: “Privacy Scanner ran into trouble with Google Chrome.” Why did this happen? Privacy Scanner will not check browser privacy settings if you are already signed in with a Google account. How do I fix this? Sign out of your account first: Open Google Chrome. At […]
You encounter either of the following error messages when installing Trend Micro Antivirus for Mac: “Incompatible Software Found” “Please try to install Trend Micro Antivirus again after removing following programs from this computer.” “Unable to Install Trend Micro Antivirus” This happens when there is another security software installed in your Mac. Having two or more […]
You may get this message after installing Antivirus for Mac: “Helper Tool Required” Why did this happen? Apple introduced a more secure paradigm for performing tasks with elevated privileges. Without the Helper Tool, Antivirus for Mac cannot launch and scan your computer from threats. How do I fix this? Install Helper Tool: Click Close. Type your […]
You receive the following pop up message on your Mac: “System Extension Blocked” “The Program “iCoreService” tried to load new system extension(s). If you want to enable these extensions, open Security Privacy System Preferences.” This pop up appears because Trend Micro Antivirus for Mac 11.0 provides latest System Extension on macOS10.15 and above. Trend Micro […]
You see this error while installing the Trend Micro program on your Windows computer: Why did this happen? Trend Micro found security risks while setting up its installer. How do I fix this? Download and install the Trend Micro Anti-Threat Toolkit to perform system forensic scans and clean the infection. Source : Official Trend Micro Brand Editor […]
You see this error while installing the Trend Micro program: “Incompatible Software Found” Why did this happen? The installer needs to remove a conflicting third-party security software. Why do I need to remove it? Having one or more antivirus programs installed at the same time can cause performance issues and make your computer more exposed […]
You see this error message after opening your Trend Micro program: Why did this happen? Your computer may have: … conflicting software, potentially unwanted applications or malware installed on your computer. … failed to download and install updates. How do I fix this? Remove incompatible software and other potentially unwanted applications. Temporarily disable the program, then turn it back ON after 5 seconds. Check […]