You see this error message when activating your Trend Micro program on Windows: “Too Many Installations. You may only activate this software on a limited number of computers. Because you have reached that limit, you must either stop protecting another computer, or buy another subscription.” Why did this happen? There are no available license seats left on […]
You see this message on your Trend Micro program: Why did this happen? Your computer may have a corrupted Trend Micro update file or a conflicting third-party security software. What should I do next? Delete the corrupted update file: On your keyboard, press the Windows + R keys at the same time. In the Open field, type supporttool.exe, then click OK. The Trend Micro Diagnostic Toolkit should […]
You see this message on your computer: “Unable to contact Trend Micro” Why did this happen? The program cannot connect to the Trend Micro server to get the latest updates. How do I fix this? Restart the program: Right-click the Trend Micro icon in the taskbar notification area, then select Exit.If you cannot see it, click the Show hidden icons […]
You see this pop up when visiting a potentially harmful or dangerous website: What should I do next? Since Trend Micro already blocked the website from potential threats, click OK to close the window. I still want to visit the page. If you think the website is safe, click Continue anyway (not recommended) or add it in the Exception List. However, […]
You may see this error message when trying to activate your Trend Micro program: “Invalid Serial Number You have not provided a valid serial number.” Why did this happen? You have entered an incorrect combination or you may have been provided a new one for your subscription. How do I fix this? Retype the Serial […]