Unblocking websites (Troubleshoot TotalAV) 0 (0)

Windows (App v5) TotalAV Web Shield blocks access to websites believed to host malware, or websites that attempt to steal personal data for identity theft (phishing websites). Approximately 380 new websites are created every minute of every day, so you can see how it can be a never ending job determining what websites are blocked […]

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Email issues when connected to VPN (Troubleshoot TotalAV) 0 (0)

 Note: This article is only applies if you are connected to TotalAV’s VPN Whilst we acknowledge it can be frustrating to our customers, if left, it would cause widespread disruption to our service and even the blacklisting of our servers. We’re not alone, most VPN providers block port 25. Do not worry, you can still send […]

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Administrator Rights (Troubleshoot TotalAV) 0 (0)

To install TotalAV, the user account logged in needs to have administrator rights. The easiest way to check if your user account has admin rights on the computer is by accessing the User Accounts in Windows. Click the Start button / Windows icon Type Control Panel Click Control Panel Click User Accounts In User Accounts, you should see your […]

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Troubles with licenses (TotalAV) 0 (0)

The vast majority of TotalAV subscriptions come with 1 or more device licenses. A license entitles a Windows PC, Mac or Android device, with TotalAV installed, to run Antivirus scans and have Real Time protection running. Each time TotalAV is installed on a device, and logged in with your TotalAV login details If a license […]

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