Malwarebytes Web Protection blocks traffic from domains and IP addresses that could infect your device with threats like trojans, potentially unwanted programs, and viruses. When Web Protection and a third-party application that uses the Windows Filtering Platform (WFP) are enabled on your device, the following issues may occur: blue screen of death (BSoD) loss of Internet […]
Malwarebytes does not fix issues you may be experiencing with your web browser or Internet connectivity. If you’re experiencing issues with your browser or Internet connection, you may need to restore your browser or Internet connection manually. To help resolve browser or Internet connection issues, see the suggestions below. Restore browser preferences Browser is slow […]
After upgrading to Malwarebytes for Windows version 4.2.0, the Malwarebytes system tray notification in the bottom-right part of your screen may display an incorrect renewal date. In Settings > Account > Status, the renewal status may also display an incorrect date. To verify your renewal date, log in to My Account. If the renewal date in the app does not match […]
If you try to scan an individual file or folder on a Windows computer, you may notice the Scan with Malwarebytes option is gone from the right-click pop-up menu. This issue can occur if you manually install Malwarebytes on your Windows computer when it’s already installed or if you consent to updating Malwarebytes through the in-app upgrade […]
The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows. The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Farbar Recovery Scan Tool. The Malwarebytes Support Tool gathers information from your computer and creates a new support ticket or updates an existing ticket with the […]
The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist the troubleshooting of issues with Malwarebytes for Windows and other Malwarebytes software. Malwarebytes Support Tool accommodates support provision in both online and offline scenarios, as well as providing self-serve options to help offer solutions faster such as linking to online material […]
If the problem has not been resolved after running Breach Remediation on a Mac, please ensure you’ve done all of the following: Run a scan of the computer with Breach Remediation Removed all items that were found (if any) Restart the computer, if you didn’t do so and Breach Remediation indicated this is necessary If […]
This document details errors and how to resolve them when purchasing Malwarebytes on our website. For further information, see the tables below: Shopping Cart This table provides information on errors when using the shopping cart and how to resolve. Error What does it mean? Resolution Fields marked in red must be filled in correctly. To […]