Issue The ESET firewall is blocking an application or device from connecting to your home network This article applies to the following products: ESET Internet Security ESET Smart Security ESET Smart Security Premium Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step […]
Issue When performing a computer scan, you may occasionally see multiple (depending on product version) notifications in the Scan log such as “unable to open,” “error opening” and/or “archive damaged” Solution Generally, your ESET product is unable to scan files that are displayed as “unable to open,” “error opening” and/or “archive damaged” entries (depending on product version) […]
You are unable to install ESET products on a recently purchased a Toshiba or eMachines-brand computer and are receiving an installation error message such as one of the following: Error: 1 (error 1) OR Error 2878 OR Installation Error. Please try again, or download and install offline installer. Your issue is most likely a conflict with software that […]
Issue You receive an error after the “Free Upgrade Available” message, or the “New update available” desktop notification prompts you to upgrade your installed product to the latest version of ESET Smart Security Premium, ESET Internet Security, or ESET NOD32 Antivirus When trying to upgrade, you receive an error “ESET product could not be updated […]
Issue You receive the notification that your installation package file is “not recognized as valid installation package” Solution If you are installing ESET Smart Security or ESET NOD32 Antivirus and receive the following error message, “This installation package is not supported by this processor type – contact the vendor”, you may be attempting to install the […]
Issue Troubleshooting errors Activation error messages You receive an error starting with ACT during activation You receive an error starting with ECP during activation Click here to resolve activation problems with ESET home products Solution Home users | Android users Troubleshooting activation errors ESET products will display a number of ACT error codes (for example ACT.0, ACT.5, […]
Solution FAQ What is the difference between myESET and the estore? The estore is a digital marketplace where you can purchase ESET products or licenses. The myESET portal connects multiple features to help you navigate and get the most out of your ESET products for homes. See our Online Help topic for a complete list of FAQs related to […]
Issue Your Anti-Theft test on myESET hangs for an extended period of time The “Run a test” button starts the test, but it never finishes Details If you click Run a test from the Anti-Theft page on myESET, the test will run as shown below: The Anti-Theft test may take a few minutes to finish as it […]
Solution Win32/Daonol.C is a trojan that infiltrates your system to steal passwords and other confidential data. The most frequent symptoms include: Some antivirus programs can no longer update from the Internet and access to the antivirus homepage is blocked. Attempts to run the command line (cmd) and the Registry editor (regedit) end with the explorer.exe process […]
Details To prevent the leak and abuse of ESET product licenses, the latest version of ESET Windows home products notifies you if a license has been overused and prevents the activation of that license. Solution What to do if you own the license If you receive the “Activation failed – Leaked license” notification for a […]