Issue You suspect that your computer is infected with a virus or malware You were directed by ESET technical support to complete preliminary malware troubleshooting Solution No internet connection If you cannot connect to the internet on the infected computer, visit: No internet connection due to malware. Back up any important or valuable files on your […]
Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Details ESET Cyber Security Pro provides anti-malware, antivirus protection and an integrated firewall for Mac OS X. Solution Install ESET Cyber Security Pro Activate ESET Cyber Security Pro I. Install ESET Cyber Security Pro Download the latest install package from the ESET download page (or insert the ESET Cyber Security Pro CD into your CD drive): […]
Issue Upgrading to Windows 10 ESET endpoint product compatibility with Windows 10 Upgrade scenarios Solution Home users: Click here Ensure a smooth upgrade to Windows 10 We strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10. Upgrading your ESET endpoint product before upgrading to Windows 10 will […]
Issue You do not have your License Key, ESET-issued Username and Password or license (.lic) file You need to convert your existing ESET-issued Username and Password to a License Key for use with version 6.x ESET business products Solution I am a home user. When you purchase a license for an ESET business product, you will […]
Issue Business bundles Activation and Download Instructions Legacy bundles Solution ESET Business bundles include multiple ESET products for use under a single license. This unique licensing system allows you to protect all of your computers, laptops and smartphones using ESET solutions without purchasing individual licenses for each operating system. All products included in ESET business […]
Issue You need to convert your existing ESET-issued Username and Password to a License Key to use ESET Business Account (EBA) You do not have your License Key Details How does license conversion work? Version 5 and earlier ESET business products use an ESET-issued Username and Password for activation. Version 6 and later business products […]
Solution Your ESET product displays your current level of protection in the main program window. The colors are: Green – You are protected Yellow (orange icon) – Attention required Red – Security alert Green – You are protected The green protection status with a white check mark indicates that your computer is protected. When your […]
Issue Upgrade ESET NOD32 Antivirus/ESET Internet Security/ESET Smart Security Premium Upgrade ESET Cyber Security/ESET Cyber Security Pro Upgrade ESET NOD32 Antivirus 4 Linux Desktop Solution I am a business user ESET NOD32 Antivirus/ESET Internet Security/ESET Smart Security Premium ESET Windows home products version 11.2 and later automatically upgrade via module updates. Older versions of ESET […]
Issue Steps to take after renewing ESET server and/or endpoint products I am a home user Solution In most cases, no action is needed after renewing your ESET license. If one of the special circumstances described below applies to you, follow the instructions given. Scenarios that require additional steps after renewal: You will be upgrading […]